Manager - Operations Alabang Onsite

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

TASQ Staffing Solutions in Metro Manila is seeking a capable team lead to direct and mentor a customer service or operations team onsite at Alabang. You will monitor productivity, coach staff, and manage escalations to ensure quality service delivery.

The ideal candidate has a college degree and at least two years of people management experience, with a track record of driving performance and collaborating with cross-functional teams to optimize processes.

Qualifications

• Education requirement: College graduate.
• Minimum 2 years of people management experience.

Responsibilities

• Lead, motivate, and manage a team to achieve performance and quality objectives.
• Conduct regular coaching sessions, one-on-one reviews, and performance discussions.
• Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
• Manage customer and client escalations and ensure timely resolution.
• Identify performance improvement opportunities and execute action plans.
• Collaborate with cross-functional teams to streamline processes and improve service delivery.
• Oversee workload distribution, queue management, and resource allocation.

Skills

People management

Education

College graduate

Job description

Job Description:

Work Setup: Onsite

Work Location: Alabang

Qualifications:

• Education: College Graduate.
• Work Experience: Minimum of 2 years People Management.

Responsibilities:

• Lead, motivate, and manage a team to achieve performance and quality objectives.
• Conduct regular coaching sessions, one-on-one reviews, and performance discussions.
• Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
• Manage customer and client escalations and ensure timely resolution.
• Identify performance improvement opportunities and execute action plans.
• Collaborate with cross-functional teams to streamline processes and improve service delivery.
• Oversee workload distribution, queue management, and resource allocation.

Requirements: