Manager - Operations MOA Pasay Onsite

TASQ Staffing Solutions; Pasay; On-site; PHP 502,000 - 725,000; Full time

Job summary

TASQ Staffing Solutions is seeking a capable team leader to manage and develop a high-performing group onsite in Pasay, Philippines. You will coach team members, monitor performance, and address escalations to ensure top-quality service delivery.

The role requires at least a college degree and a minimum of two years in people management, with strong cross-functional collaboration and process improvement mindset to drive efficiency.

Qualifications

• College graduate required.
• Minimum of 2 years People Management experience.

Responsibilities

• Lead, motivate, and manage a team to achieve performance and quality objectives.
• Conduct regular coaching sessions, one-on-one reviews, and performance discussions.
• Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
• Manage customer and client escalations and ensure timely resolution.
• Identify performance improvement opportunities and execute action plans.
• Collaborate with cross-functional teams to streamline processes and improve service delivery.
• Oversee workload distribution, queue management, and resource allocation.

Skills

People Management

Team Leadership

Coaching

Education

College Graduate

Job description

Job Description:

Work Setup: Onsite

Work Location: MOA Pasay

Qualifications:

• Education: College Graduate.
• Work Experience: Minimum of 2 years People Management.

Responsibilities:

• Lead, motivate, and manage a team to achieve performance and quality objectives.
• Conduct regular coaching sessions, one-on-one reviews, and performance discussions.
• Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
• Manage customer and client escalations and ensure timely resolution.
• Identify performance improvement opportunities and execute action plans.
• Collaborate with cross-functional teams to streamline processes and improve service delivery.
• Oversee workload distribution, queue management, and resource allocation.

Requirements: