Operations Manager (McKinley) | Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 725,400 - 948,600; Full time

Job summary

TASQ Staffing Solutions is seeking an Operations Manager to lead and optimize CE support operations in Taguig, Philippines. This hands-on leader will oversee dynamic teams, manage key performance metrics, and drive continuous improvement. Ideal candidates will have a Bachelor's degree and a minimum of 24 months of managerial experience in large BPO environments. The role requires strong leadership skills and the ability to collaborate with various stakeholders for service excellence.

Qualifications

• Minimum 24 months experience as an Operations Manager or equivalent.
• Demonstrated success in leading large BPO teams through multiple leadership layers.
• Expertise in driving performance management, ensuring robust governance, and delivering exceptional service quality.

Responsibilities

• Lead dynamic CE teams and Assistant Managers across Tier 1-3 operations.
• Oversee and optimize key performance metrics such as SLAs, CSAT, quality, cost, and team growth.
• Champion operational strategies for continuous improvement.

Skills

Visionary leadership

Performance management

Team leadership

Cross-functional collaboration

Performance analytics

Education

Bachelor's degree

Job description

Work Setup: Onsite (McKinley, Taguig)

Job Summary:

Operations Manager champions visionary and hands‑on leadership for CE support, spearheading scalable delivery, fostering leadership growth, and guaranteeing unwavering service excellence. This role expertly oversees end‑to‑end operations while seamlessly aligning people strategies with client goals.

Key Responsibilities:

• Lead dynamic CE teams and Assistant Managers across Tier 1‑3 operations, inspiring excellence at every level.
• Oversee and optimize key performance metrics such as SLAs, CSAT, quality, cost, and team growth.
• Champion operational strategies, driving continuous improvement and boosting efficiency across the board.
• Serve as the senior escalation point, expertly managing critical operational, client, or delivery risks with confidence.
• Partner closely with senior stakeholders in Recruitment, HR, Workforce, QA, and Product to align goals and maximize impact.
• Foster leadership development and succession planning to build a strong, future‑ready CE operations team.

Qualifications:

• Bachelor's degree
• Minimum 24 months experience as an Operations Manager or equivalent.
• Demonstrated success in leading large BPO teams through multiple leadership layers.
• Expertise in driving performance management, ensuring robust governance, and delivering exceptional service quality.

Core Competencies:

• Driving visionary leadership and flawless execution
• Seamlessly collaborating with cross‑functional stakeholders
• Harnessing business insights through performance analyticsExpertly navigating change and mitigating risks