Centralized Scheduling Expert

Bon Secours; Philippines; Hybrid; PHP 480,000 - 600,000; Full time

Benefits offered by this job

HMO medical coverage

Work From Home allowance

Paid vacation and sick leave

Job summary

Bon Secours Mercy Health in the Philippines seeks a Centralized Scheduling Timekeeper Expert to provide scheduling subject matter expertise, onboarding support, and to help forecast staffing needs.

The role emphasizes developing training materials, managing timecard accuracy, and collaborating with department leaders to ensure optimal coverage while aligning with pay practices and policies.

Qualifications

• Bachelor’s degree in business, data management, or a related field is required.
• 3+ years of experience with staffing, workforce scheduling software is required; healthcare setting preferred.
• UKG certification is preferred on hire or within 12 months of hire.

Responsibilities

• Serve as a subject matter expert for scheduler/timekeeper coordinators, offering onboarding, development and mentoring support.
• Act as an escalation point for complex questions and issues with internal teams and department leadership.
• Develop training and onboarding materials and internal SOP/workflow documentation.
• Create and edit schedules for ROC-supported departments in the scheduling system per hospital policies.
• Collaborate with department managers to prepare accurate daily/weekly shift schedules reflecting forecasted staffing needs.
• Review and approve/deny schedule change requests based on guidelines and communicate outcomes to leaders.

Skills

Staff scheduling

Timekeeping

Onboarding

Coaching

Education

Bachelor’s degree in Business/Data Management or related field

Tools

UKG Certification

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

8pm to 5am (Philippines)

PrimaryFunction

The Centralized SchedulingTimekeeperExpertis responsible forproviding subject matterexpertise, new associate onboarding support and serves as an escalation point forproactive, forward-looking schedule development and optimizationfor designated departments. This role focuses onproviding team support and best practices forcreating, balancing, andmaintainingschedules in advance to ensureappropriate coverage, skill mix, and operational efficiency. TheExpertpartners closely withinternal team members to resolve issues andcan serve as a trusted point of contact fordepartment managers to forecast staffing needs, manage self-scheduling, and prepare schedules that minimize last-minute staffing gaps. This role ensuresthe team is well prepared to delivertimecard accuracy and application of approved pay practices and policies.

Essential Job Functions

• Serves as a subject matter expert forscheduler timekeeper coordinatorsoffering onboarding,developmentand coaching/mentoringsupport

• Actsas an escalation point for complexquestionsandissues,workswith the team, centralized scheduling leadership as well asdepartment leadership.

• Developstraining and onboarding materials as well as internal documentation for SOPs and workflows

• Creates and edits schedules forROC supporteddepartments in the electronic scheduling systemin accordance withhospital policies, procedures, and guidelines.

• Collaboratewith department managers to prepareaccuratedaily, weekly, and shift schedules that reflect forecasted staffing needs.

• Reviews, approves, or denies schedule requests (PTO, changes, preferences) based on departmental needs and established guidelines, communicating outcomes to leaders asappropriate.

• Balances andpublishesschedules at the conclusion of self-scheduling periods to ensureappropriate coverageand efficiency.

• Assigns specialty roles based on unit-specific operational requirements and skill-mix standards.

• Determinesvacancy rates by role and department; posts incentive shiftsin accordance withministry policy to proactively addressanticipatedgaps.

• Maintain department schedules within the electronic staffing system,ensuringaccuratedaily coverageandopenshift needs torecruitadditionalpersonnel based on projected census, acuity, and budget considerations.

• Preparestaffing and scheduling reports anddistributethem to appropriate leaders as directed.

• Reviews andmaintainstimecards for accuracy per policy,accounting for required hours per employment status, resolves discrepancies, approves or denies requests, and prepares timecards for manager review prior to pay period close.

• Attendstaffingmeetings/trainings andparticipatein continuous improvement efforts.

• Assistwith orientation or training on schedulingsystemstechnology when needed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditionsassociatedwiththejob.Employeesmayberequiredtoperformotherjob-relateddutiesas required by their supervisor,including cross-trainingto support functions of complementary roles,subject toreasonableaccommodation.

Licensing/Certification

UKG certification preferred upon hire,requiredwithin 12 months of hire

Education

Bachelor’sdegreeinbusiness,DataManagement,orRelatedField(required)

WorkExperience

3+yearsexperiencewithstaffing, workforce&schedulingsoftware(required) Previous experience in a healthcare setting (preferred)

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission-driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:

Administration - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at @bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.