Manager, EV Client Success

CEI Fleet Collision and Safety; Mexico; On-site; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Annual bonus

Grocery vouchers

Hybrid work model

Medical insurance

Life insurance

Retirement plan

Job summary

Element Fleet Management in Mexico City is seeking a strategic Manager for Mexico EV Client Engagement to translate global GTM into local plays, drive cross-functional execution, and deliver superior client outcomes.

The role focuses on pipeline management, deal orchestration, and expansion across Mexico, requiring bilingual communication and a track record of managing senior client relationships. Hybrid work and a comprehensive benefits package are offered.

Qualifications

• 7+ years of experience in client engagement, sales strategy/operations, consulting, corporate strategy, or solution sales; energy/EV preferred.
• Demonstrated success driving complex, multi-stakeholder deals and managing senior customer relationships.
• Fluency in Spanish and professional proficiency in English required.

Responsibilities

• Own Mexico pipeline performance across the funnel (lead-to-close), including deal strategy, pursuit plans, and governance cadence.
• Partner with Sales/AEs/BD on opportunity qualification, value articulation, and executive alignment; remove friction to improve deal velocity and win rate.
• Drive disciplined forecasting, pipeline hygiene, and prioritization aligned to business goals and capacity.
• Coordinate internal SMEs to shape solutions and proposals for complex Mexico opportunities.
• Lead account planning for top Mexico customers: multi-year roadmaps, expansion hypotheses, and cross-functional action plans.

Skills

Cross-functional leadership

Executive communication

Deal strategy

Pipeline management

Forecasting

Education

Bachelor's degree in business, economics, or engineering

MBA or equivalent (plus)

Job description

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

The Manager, Mexico EV Client Engagement owns commercial execution and customer outcomes for Mexico EV and energy customers, driving pipeline progression, deal execution, and expansion in-market.

The role translates global GTM strategy into Mexico-specific plays, orchestrates cross-functional resources to win and deliver complex solutions, and provides structured market and customer feedback to inform product and portfolio priorities.

Pipeline & Deal Orchestration

• Own Mexico pipeline performance across the funnel (lead-to-close), including deal strategy, pursuit plans, and governance cadence.
• Partner with Sales/AEs/BD on opportunity qualification, value articulation, and executive alignment; remove friction to improve deal velocity and win rate.
• Drive disciplined forecasting, pipeline hygiene, and prioritization aligned to business goals and capacity.
• Coordinate internal SMEs to shape solutions and proposals for complex Mexico opportunities.

Account Outcomes, Expansion & Retention

• Lead account planning for top Mexico customers: multi-year roadmaps, expansion hypotheses, and cross-functional action plans.
• Run customer governance (QBRs/steerco) to manage outcomes, risks, and stakeholder alignment; protect renewals and expansion.
• Partner with delivery/support functions to resolve escalations and improve customer health.
• Identify and execute expansion motions based on usage signals, customer needs, and product readiness.

Mexico GTM Localization & Cross-Functional Alignment

• Operationalize global GTM playbooks locally by tailoring messaging, packaging, and deal mechanics to Mexico buyer dynamics.
• Align with Product Localization and global Product on roadmap sequencing and launch timing that impacts Mexico commercial outcomes.

Duties

• Partner with Commercial Enablement to ensure sellers are trained, equipped, and using consistent processes and assets.
• Collaborate with Finance/Legal as needed to structure deals, manage risk, and ensure contract readiness.

Market Intelligence & Executive Communication

• Provide structured voice-of-customer, competitive insights, and market learnings to global Strategy, Product, and GTM leaders.
• Deliver executive-ready updates on Mexico performance, key accounts, risks, and inflection points.
• Define and track success metrics for Mexico commercial outcomes and communicate progress against targets.

Education and Experience

• Bachelor’s degree in business, economics, engineering, or related field; MBA or equivalent is a plus.
• 7+ years of experience in client engagement, sales strategy/operations, consulting, corporate strategy, or solution sales; energy/EV preferred.
• Demonstrated success driving complex, multi-stakeholder deals and managing senior customer relationships.
• Strong track record of cross-functional leadership without formal authority, including coordinating Product, Finance, Legal, and delivery teams.
• Fluency in Spanish and professional proficiency in English required.

Knowledge and Competencies

• Commercial judgment and structured problem-solving; translates strategy into actionable pursuit and account plans.
• Excellent executive communication and stakeholder management; credible with C-suite clients and internal leadership.

What’s in it for You

• Competitive base salary
• Annual bonus
• Savings fund and savings account
• Retirement plan with company contribution
• Grocery and restaurant vouchers
• Support for sports activities
• Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.

We are a culture of innovation, empowerment, decision-making, and accountability.

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors.

Disability-related accommodations during the application and interview process are available upon request.

Element Fleet Management (TSX: EFN) is the largest publicly traded pure-play automotive fleet manager in the world. As a Purpose-driven and client-centric company, we deliver value through scalable, sustainable, and technology-enabled fleet and mobility solutions.

Through the Element-Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond.

Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities.

Element delivers end-to-end solutions to our clients—from vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing.

Our People Drive Our Success At Element, our success begins with you. Inspired by our Purpose to Move the world through intelligent mobility—and guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success. Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients. It’s our commitment to how we work, grow and put our clients at the heart of everything we do.