Manager, AI-Driven Workforce Planning & Analytics (Hybrid)

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Philippines; Hybrid; PHP 1,100,000 - 1,700,000; Full time

Job summary

Genpact in the Philippines is seeking a Manager for Workforce Management to lead reporting, analytics, and strategy for talent supply chains. The role focuses on data-driven insights, KPI-based reporting, and collaboration with technology and business teams to drive scalable solutions.

You will oversee scheduling policies, workforce forecasting, and cost-efficient staffing, while guiding a team of WFM specialists to deliver high-quality workforce planning services.

Qualifications

• Bachelor’s or master’s degree in business, analytics, or related field.
• Experience in payroll/compensation design and workforce analytics preferred.
• Strong data storytelling and reporting skills.

Responsibilities

• Accountable for new report builds, enhancements, testing and post-production fixes.
• Architect reports from talent supply chain data using KPIs.
• Project manage report builds with technology and BI teams.
• Create business requirement docs and test scenarios.
• Test logic and data accuracy rigorously.
• Troubleshoot reports with Business/IT teams.
• Design and implement report adoption plans.
• Interpret large data sets in Excel and automate in Power BI.

Skills

Compensation Program Design

Compliance Services

Data Analytics

Employee Experience

Employee Lifecycle Management

Talent Acquisition

Workforce Planning

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Business Administration

Master's - Business Analytics

Job description

Genpact in the Philippines is seeking a Manager for Workforce Management to lead reporting, analytics, and strategy for talent supply chains. The role focuses on data-driven insights, KPI-based reporting, and collaboration with technology and business teams to drive scalable solutions.

You will oversee scheduling policies, workforce forecasting, and cost-efficient staffing, while guiding a team of WFM specialists to deliver high-quality workforce planning services.