Manager, Workforce Optimization — AI-Driven Forecasting

MicroSourcing; Manila; On-site; PHP 1,700,000 - 2,100,000; Full time

Benefits offered by this job

Healthcare from day one

Bonuses

Flexible hours

Career growth

Team events

Job summary

MicroSourcing in the Philippines seeks a seasoned Manager – Workforce Optimization (WFO) to drive capacity planning, forecasting and staffing in support of AU Consumer Telco initiatives. You will lead analytics, budgeting and governance to ensure service levels and efficiency across multi-site operations.

The role requires strong leadership, advanced Excel skills, and experience building complex forecast models. Onsite, dayshift; competitive rewards and career growth opportunities are offered.

Qualifications

• 5+ years of advanced Workforce Management & Planning experience (preferably in a multiskilled environment)
• Extensive experience in building and managing complex forecast models in large, complex operational environments
• Demonstrated people leadership experience with the ability to build, mentor, and direct successful teams
• Highly developed analytical, reporting, and problem-solving skills with medium-to-advanced MS Excel proficiency
• Proven stakeholder management, negotiation, and presentation skills across all organizational levels

Responsibilities

• Drive resourcing decisions and strategy by using workforce analytics, forecasting, and commercial insight to align capacity with demand.
• Lead the annual operating plan build, manpower budget process, and track actual performance against plan with key business partners.
• Build and maintain complex workforce planning models to test demand, capacity, productivity, skills, and location scenarios.
• Implement workforce planning technology solutions and frameworks to optimize forecasting and decision-making in an AI-driven environment.
• Develop dynamic operational demand forecasts and assumptions to ensure channels consistently meet service standards and targets.
• Identify and deliver workforce improvement opportunities and best practice governance to optimize resourcing without impacting customer experience.
• Coach and lead the workforce management team while maintaining strong stakeholder relationships across all organizational levels.

Skills

Workforce management

Forecasting

Leadership

Excel

Stakeholder management

Tools

Power BI

Job description

MicroSourcing in the Philippines seeks a seasoned Manager – Workforce Optimization (WFO) to drive capacity planning, forecasting and staffing in support of AU Consumer Telco initiatives. You will lead analytics, budgeting and governance to ensure service levels and efficiency across multi-site operations.

The role requires strong leadership, advanced Excel skills, and experience building complex forecast models. Onsite, dayshift; competitive rewards and career growth opportunities are offered.