Hybrid Workforce Analyst: Forecasting & Scheduling

Global Administrators Inc.; Eastern Manila District; Hybrid; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Fixed weekends off

HMO first month

Insurance on regularization

Paid time off probation

Onsite and virtual activities

Open door policy

Promotions from within

Growth opportunities

Job summary

Global Administrators Inc. is seeking a Workforce Analyst in the Philippines to analyze staffing needs and forecast workload.

You will optimize resource allocation using data-driven insights to support workforce planning, scheduling, and performance reporting across multiple teams. The role requires predicting demand, planning staffing strategies to meet SLAs, and creating schedules that align with forecasted needs.

Qualifications

• Bachelor's degree in Business, Analytics, or related field or equivalent experience.
• 2+ years of experience in workforce management, forecasting, or data analysis.
• Proficiency in workforce management tools (NICE, Verint) and advanced Excel skills.
• Strong analytical, problem-solving, and communication skills with a deep sense of urgency.
• Must be flexible to any shift assigned due to business needs.

Responsibilities

• Develop short-term and long-term workload forecasts using historical data and business trends.
• Recommend staffing strategies to meet SLAs and operational goals.
• Create and maintain schedules that align with forecasted demand and employee availability.
• Plan, assign and reassign work daily to staff to maintain SLAs.
• Monitor real-time adherence and adjust staffing plans as needed.
• Analyze workforce metrics (occupancy, shrinkage, productivity) and identify improvement opportunities.
• Prepare regular reports and dashboards for leadership on staffing performance and capacity planning.
• Partner with Operations, HR, and Finance teams to align workforce strategies with business objectives.
• Recommend process improvements and technology enhancements for workforce management systems.

Skills

Analytical skills

Strong communication

Flexibility to shifts

Education

Bachelor's degree in Business/Analytics

Tools

NICE

Verint

Excel

Job description

Global Administrators Inc. is seeking a Workforce Analyst in the Philippines to analyze staffing needs and forecast workload.

You will optimize resource allocation using data-driven insights to support workforce planning, scheduling, and performance reporting across multiple teams. The role requires predicting demand, planning staffing strategies to meet SLAs, and creating schedules that align with forecasted needs.