Management Trainee

The Peninsula Hotels; Makati; On-site; PHP 446,000 - 893,000; Full time

Job summary

The Peninsula Hotels in the Philippines is seeking a guest-focused hospitality professional to join our team and uphold exceptional service standards. You will lead and develop a team, ensure smooth daily operations, and maintain high standards in guest interactions.

Ideal candidates will have strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment, contributing to operational excellence and efficiency across departments.

Qualifications

• College graduate with a degree in Hospitality Management or related field.
• Authorized to work in the Philippines.
• Completed a hotel internship or relevant hospitality training.
• Strong communication and interpersonal skills.
• Knowledge of hotel service standards and procedures.

Responsibilities

• Ensure delivery of exceptional service and discreet guest assistance.
• Handle or escalate guest concerns and inquiries courteously for timely resolution.
• Follow standard operating procedures, including pre- and post-service requirements.
• Maintain understanding of service offerings, processes, standards and execution.
• Seek to exceed expectations by aligning with service principles and anticipating needs.

Skills

Strong communication skills

Interpersonal skills

Team leadership

Attention to detail

Education

Hospitality-related degree

Job description

Job Description

We are seeking a customer-focused professional with strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. The ideal candidate will be able to lead and develop a team, maintain high service standards, and contribute to operational excellence and efficiency.

Key Accountabilities

• Ensures the delivery of exceptional service, providing friendly, discreet, and unobtrusive assistance in all interactions with guests and internal customers.
• Handles or escalates guest and internal concerns, complaints, and inquiries to the appropriate supervisor or manager in a courteous and efficient manner, ensuring timely and satisfactory resolution.
• Understands and consistently follows standard operating procedures, including pre-service and post-service requirements.
• Maintains a clear understanding of service offerings, including processes, standards, and proper execution.
• Consistently seeks to exceed expectations by delivering service aligned with organizational service principles, proactively anticipating needs and identifying opportunities for improvement.

General Requirements

• College graduate with a degree in Hospitality Management or a related field.
• Open to local candidates who are legally authorized to work in the Philippines.
• Completed a hotel internship or relevant hospitality training.
• Strong communication and interpersonal skills, with the ability to thrive in a fast-paced environment and manage multiple tasks.
• Knowledgeable in hotel service standards, policies, and procedures.