Management Trainee

The Peninsula Manila; Makati; Presencial; PHP 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

The Peninsula Manila is seeking a guest-focused hospitality professional to lead and develop a team while maintaining high service standards in a dynamic luxury hotel environment. The role emphasizes delivering discreet, personable service and driving operational excellence that aligns with the Peninsula’s renowned standards.

The ideal candidate will have a hospitality degree, completed hotel internship or relevant training, and strong communication skills to manage multiple priorities in a

Formación

• College graduate with a degree in Hospitality Management or a related field.
• Open to local candidates who are legally authorized to work in the Philippines.
• Completed a hotel internship or relevant hospitality training.
• Strong communication and interpersonal skills, with the ability to thrive in a fast-paced environment and manage multiple tasks.
• Knowledgeable in hotel service standards, policies, and procedures.

Responsabilidades

• Delivers exceptional service with friendly, discreet, and unobtrusive assistance to guests and internal customers.
• Handles or escalates guest concerns, complaints, and inquiries to the appropriate supervisor for timely resolution.
• Follows standard operating procedures for pre-service and post-service requirements.
• Maintains understanding of service offerings, processes, standards, and proper execution.
• Strives to exceed expectations by delivering service aligned with organizational principles and anticipating guest needs.

Conocimientos

Strong communication

Attention to detail

Team leadership

Customer service orientation

Educación

Hospitality Management degree

Descripción del empleo

The Peninsula Manila

Located in Makati City's bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the 'Jewel in the Capital’s Crown,' it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, “The Best Premium Hotel in the Philippines” by Trip.com. It also holds a spot in the Michelin Guide 2024.

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We are seeking a customer-focused professional with strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. The ideal candidate will be able to lead and develop a team, maintain high service standards, and contribute to operational excellence and efficiency.

Key accountabilities

• Ensures the delivery of exceptional service, providing friendly, discreet, and unobtrusive assistance in all interactions with guests and internal customers.
• Handles or escalates guest and internal concerns, complaints, and inquiries to the appropriate supervisor or manager in a courteous and efficient manner, ensuring timely and satisfactory resolution.
• Understands and consistently follows standard operating procedures, including pre-service and post-service requirements.
• Maintains a clear understanding of service offerings, including processes, standards, and proper execution.
• Consistently seeks to exceed expectations by delivering service aligned with organizational service principles, proactively anticipating needs and identifying opportunities for improvement.

General Requirements

• College graduate with a degree in Hospitality Management or a related field.
• Open to local candidates who are legally authorized to work in the Philippines.
• Completed a hotel internship or relevant hospitality training.
• Strong communication and interpersonal skills, with the ability to thrive in a fast-paced environment and manage multiple tasks.
• Knowledgeable in hotel service standards, policies, and procedures.