Corporate Management Trainee

The Peninsula Manila; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

The Peninsula Manila seeks an individual passionate about delivering an exceptional dining experience with strong communication, attention to detail and the ability to thrive in a fast-paced hotel environment.

The role involves managing, training, and motivating the front-of-house team while upholding service standards, quality control, and operational efficiency to consistently exceed guest expectations.

Qualifications

• Must be a college graduate in Hospitality Management.
• Less than 1 year experience in a luxury brand.
• Excellent communication and interpersonal skills.
• Knowledgeable of hotel service standards and procedures.

Responsibilities

• Ensures the delivery of exceptional service, providing friendly, discreet, and unobtrusive assistance in all interactions with guests and internal customers.
• Handles or escalates guest and internal concerns, complaints, and inquiries to the appropriate supervisor or manager in a courteous and efficient manner, ensuring timely and satisfactory resolution.
• Understands and consistently follows standard operating procedures, including pre-service and post-service requirements.
• Maintains a clear understanding of service offerings, including processes, standards, and proper execution.
• Consistently seeks to exceed expectations by delivering service aligned with organizational service principles, proactively anticipating needs and identifying opportunities for improvement.

Skills

Communication skills

Detail-oriented

Leadership

Customer service

Education

Bachelor's degree in Hospitality Management

Job description

We are looking for an individual who is passionate about providing an exceptional dining experience. An individual who has excellent communication skills, attention to detail, and be able to work in a fast-paced environment. An individual who can manage, train, and motivate the front-of-house team while maintaining strict adherence to service standards, quality control, and operational efficiency.

Key accountabilities

• Ensures the delivery of exceptional service, providing friendly, discreet, and unobtrusive assistance in all interactions with guests and internal customers.
• Handles or escalates guest and internal concerns, complaints, and inquiries to the appropriate supervisor or manager in a courteous and efficient manner, ensuring timely and satisfactory resolution.
• Understands and consistently follows standard operating procedures, including pre-service and post-service requirements.
• Maintains a clear understanding of service offerings, including processes, standards, and proper execution.
• Consistently seeks to exceed expectations by delivering service aligned with organizational service principles, proactively anticipating needs and identifying opportunities for improvement.

General Requirements

• Must be a college graduate, with a degree in line with Hospitality Management.
• Less than 1 year experience in a luxury brand.
• Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks at once.
• Knowledgeable of hotel service standards and procedures

The Peninsula Manila

Located in Makati City's bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the 'Jewel in the Capital’s Crown,' it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, “The Best Premium Hotel in the Philippines” by Trip.com. It also holds a spot in the Michelin Guide 2024.