Mall Security & Customer Relations Specialist

SM Supermalls; Davao City; On-site; PHP 180,000 - 240,000; Full time

Job summary

SM Lanang Premier in Davao City seeks a Customer Relations Services Representative (Security) to execute the overall security program and maintain a safe, secured mall environment for customers, employees, guests, and tenants, in alignment with company standards.

Key duties include implementing security protocols, conducting inspections, monitoring reports, and coordinating incident investigations, with 2–3 years of related experience.

Responsibilities

• Implement security programs and protocols to maintain a safe and orderly environment in the mall.
• Conduct regular inspections and address security issues in coordination with mall operations.
• Monitor compliance and documentation including attendance, incident reports, and policy violations.
• Investigate and report security incidents while ensuring proper record management and orientation for new tenants.
• Engage in continuous learning and development through training and participation in professional growth initiatives.

Skills

Vendor Management

System Operations

Safety & Security

Risk Mitigation

Quantitative Analysis

Project Management

Problem Solving

Legal & Regulatory Compliance

Customer Orientation

Contract Management

Complaint Management

Communication

Change Management

Job description

SM Lanang Premier in Davao City seeks a Customer Relations Services Representative (Security) to execute the overall security program and maintain a safe, secured mall environment for customers, employees, guests, and tenants, in alignment with company standards.

Key duties include implementing security protocols, conducting inspections, monitoring reports, and coordinating incident investigations, with 2–3 years of related experience.