Mall Operations Lead: Strategy, Safety & Savings

Ayala Malls; Laguna; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ayala Malls is seeking a Senior Operations Associate Manager to oversee strategic direction and daily mall operations. You will work across safety, facility management, and sustainability to ensure smooth performance at your assigned mall.

You will coordinate inspections, manage costs, and prepare operational reports while communicating effectively with management, merchants, and customers. Strong leadership and stakeholder management are essential.

Qualifications

• Degree in business/technical field or equivalent.
• Minimum 3 years in Operations Management in retail or property management.
• Proficient in MS Office; familiarity with SAP or Oracle.
• Strong communication, presentation and leadership skills.

Responsibilities

• Support strategic direction for Operations in a mall assignment.
• Assist in day-to-day operations, safety, security and sustainability.
• Oversee facility management and vendor coordination.
• Lead daily mall inspections and documentation of findings.
• Identify cost savings initiatives and sustainability projects.
• Prepare reports on operations, costs, and performance KPIs.
• Flag health and safety risks to Management and implement controls.
• Maintain high-quality property standards across common areas.

Skills

Oral and written communication

Leadership

Project management

Education

BS Business Administration, Engineering or related field

Tools

SAP

Oracle

MS Visio

MS Excel

Job description

Ayala Malls is seeking a Senior Operations Associate Manager to oversee strategic direction and daily mall operations. You will work across safety, facility management, and sustainability to ensure smooth performance at your assigned mall.

You will coordinate inspections, manage costs, and prepare operational reports while communicating effectively with management, merchants, and customers. Strong leadership and stakeholder management are essential.