Mall Facilities & Soft Services Lead

Asticom Technology Inc; Santa Rosa; On-site; PHP 600,000 - 900,000; Full time

Job summary

Asticom Technology Inc. seeks an experienced Facilities Manager to oversee soft services including housekeeping, hygiene, waste, pest control, and landscaping, coordinating with mall management, merchants, and contractors.

You will monitor providers, conduct inspections, ensure HSE compliance, handle service requests and incidents, and support projects from planning to handover. A Bachelor’s degree and 2+ years in mall operations or property management are required.

Qualifications

• Bachelor's degree in management or related field required.
• At least 2 years of relevant experience in mall operations, property management, or soft facilities services.
• Hands‑on experience managing in-house teams and third‑party service providers/contractors for soft services.
• Knowledge of local operations, regulations, codes, and applicable industry standards.
• Strong communication, reporting, organizational, and critical‑thinking skills.
• Basic budgeting, accounting, and cost control knowledge.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to work with multiple stakeholders in a fast-paced environment.

Responsibilities

• Oversee service providers, contractors, and subcontractors to meet standards, SLAs, KPIs, and contracts.
• Conduct regular site inspections, audits, and performance reviews for cleanliness, safety, and presentation.
• Implement BICS standards and best practices to maintain quality and compliance.
• Monitor service requests and escalations, ensuring timely resolution and clear communication with stakeholders.
• Oversee incident and emergency management including weather, equipment, or manpower disruptions.
• Ensure compliance with HSE requirements, safety audits, site inductions, permits, and safe work methods.
• Prepare and review scope of works, budgets, reports, and recommendations for facilities projects and upgrades.
• Support facilities projects from planning through implementation and handover, ensuring on-time, on-budget delivery.
• Monitor resources such as consumables, stocks, spares, utilities, and waste for cost control and sustainability.
• Identify operational improvements and cost‑saving opportunities to enhance efficiency and customer satisfaction.

Skills

Communication

Report writing

Organizational skills

Critical thinking

Leadership

People management

Stakeholder management

Project management

Education

Bachelor's degree in Management, Business Administration, Operations Management, or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Asticom Technology Inc. seeks an experienced Facilities Manager to oversee soft services including housekeeping, hygiene, waste, pest control, and landscaping, coordinating with mall management, merchants, and contractors.

You will monitor providers, conduct inspections, ensure HSE compliance, handle service requests and incidents, and support projects from planning to handover. A Bachelor’s degree and 2+ years in mall operations or property management are required.