Luxury Jewelry Store Lead — Retail Ops & Sales (Pasay)

ORO China Group of Companies; Pasay; On-site; PHP 279,000 - 446,000; Full time

Job summary

ORO China Group of Companies in Pasay City seeks a Retail Store Supervisor with a strong background in sales, customer service, and store operations. The role requires at least 3 years in retail, preferably with supervisory experience, and a background in premium retail is advantageous.

You will lead and develop the sales team, manage inventory and visual merchandising, and ensure high-standard customer service.

Qualifications

• Bachelor's degree required in Business Administration, Marketing, Retail/Operations Management, or related field.
• At least 3 years of relevant work experience in retail, preferably with supervisory or team-lead experience.
• Experience in jewelry, fashion, luxury retail, or premium retail industries is an advantage.
• Strong background in sales, customer service, and store operations.
• Proven ability to lead, motivate, and develop a sales team to achieve store targets.
• Knowledge of inventory management, stock monitoring, visual merchandising, and store administration.
• Strong understanding of sales performance, KPIs, and retail targets.
• Excellent communication, interpersonal, and customer service skills.
• Highly organized, detail-oriented, and able to handle multiple priorities in a fast-paced retail environment.
• Demonstrates professionalism, integrity, and sense of responsibility with high-value merchandise.
• Willing to work weekends, holidays, and shifting schedules as required.
• Willing to work on-site in SM MOA, Pasay City.

Responsibilities

• Lead, motivate, and develop the sales team to achieve store targets.
• Oversee inventory management, stock monitoring, and visual merchandising.
• Ensure excellent customer service and store operations across shifts.
• Maintain professionalism and integrity when handling high-value merchandise.
• Coordinate with store leadership to meet KPIs and retail targets.

Skills

Retail sales leadership

Customer service

Store operations

Team leadership

Communication

Organization

Attention to detail

Professionalism

Education

Bachelor's degree in Business Administration, Marketing, Retail/Operations Management

Job description

ORO China Group of Companies in Pasay City seeks a Retail Store Supervisor with a strong background in sales, customer service, and store operations. The role requires at least 3 years in retail, preferably with supervisory experience, and a background in premium retail is advantageous.

You will lead and develop the sales team, manage inventory and visual merchandising, and ensure high-standard customer service.