Luxury Retail Operations Lead

Luxasia Group; Manila, Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

Luxasia Group is seeking a Retail Operations Executive to manage day-to-day operations within its luxury beauty retail network in Manila. You will drive sales performance, ensure stock availability, and oversee visual merchandising across stores and product lines.

You will recruit and onboard Customer Engagement Officers, enforce grooming standards, and monitor CRM targets while coordinating with agency partners and cross-functional teams to sustain brand excellence.

Qualifications

• Bachelor’s degree in business administration, Retail Management, or a related field.
• 3–5 years of experience in retail operations, preferably in luxury or beauty brands.
• Strong leadership skills and ability to manage cross-functional teams effectively.
• Excellent organizational and analytical skills with attention to detail.
• Proficiency in SAP, MIM, or equivalent systems.
• Strong communication and interpersonal skills.

Responsibilities

• Own and drive key KPIs to achieve sales targets for all stores.
• Cascade monthly sales targets to Area Supervisors and Customer Engagement Officers.
• Monitor weekly and monthly sales performance to identify trends and areas for improvement.
• Ensure timely and accurate encoding of retail sales data into MIM daily.
• Collaborate with Brand and Key Account teams to plan and execute monthly animations, events, and sales initiatives.
• Align with the Brand/Marketing team to strategize promotional activities and ensure seamless implementation.
• Maintain optimal stock levels to prevent stockouts or overstocking.
• Ensure the availability of all key SKUs in stores at all times.
• Verify inventory accuracy in SAP and MIM systems.
• Coordinate regular stock audits with Finance and oversee reconciliation processes with agencies.
• Enforce FEFO practices in stores.
• Monitor expiring/expired products and coordinate with Sales Operations for promotions or pull-outs.
• Communicate promptly with Brand teams to address out-of-stock situations.
• Oversee recruitment, training, and onboarding of CEOs in retail operations systems.
• Monitor and ensure adherence to grooming standards per company guidelines.
• Evaluate CEO performance in collaboration with agency partners.
• Ensure adequate manpower allocation in stores during operational hours.
• Validate and approve daily records submitted by agencies.
• Ensure productivity of each CEO on a per door /brand basis.
• Align and execute sales incentive programs with cross-functional teams.
• Ensure compliance with brand-specific planograms and visual merchandising guidelines.
• Collaborate with Brand teams to execute in-store launches of new products.
• Conduct regular store visits to verify adherence to VM standards.
• Ensure availability of testers and remove outdated POSMs.
• Maintain an organized and visually appealing in-store environment.
• Achieve CRM-related KPIs, including new customer acquisition, email capture, and DOB tracking.
• Ensure CEOs are aligned with CRM targets and monitor progress regularly.
• Drive customer engagement and loyalty through CRM initiatives.
• Implement and enforce processes to maintain the accuracy and integrity of sales data.
• Validate monthly sales figures in partnership with agency teams.
• Collaborate with the Marketing team to ensure accurate campaign code usage for sales recording.
• Monitor and manage the submission of manual order slips for proper tracking.
• Coordinate with regional retail operations to roll out the Retail Excellence framework and conduct periodic audits.
• Ensure high standards of execution for all processes, aligning with audit requirements.

Skills

Leadership

Analytical skills

Communication

Interpersonal skills

SAP/MIM

Retail ops

Education

Bachelor's degree in business administration or related field

Job description

Luxasia Group is seeking a Retail Operations Executive to manage day-to-day operations within its luxury beauty retail network in Manila. You will drive sales performance, ensure stock availability, and oversee visual merchandising across stores and product lines.

You will recruit and onboard Customer Engagement Officers, enforce grooming standards, and monitor CRM targets while coordinating with agency partners and cross-functional teams to sustain brand excellence.