Okada Butler

Okada Manila; Metro Manila; Vor Ort; PHP 260.000 - 420.000; Vollzeit

Zusammenfassung

Okada Manila in Manila is seeking a dedicated Guest Relations professional to anticipate guest needs, oversee services to suites and villas, and ensure outstanding satisfaction across all guest touchpoints.

You will manage reservations, assist guests with tours and luggage, handle in-room dining requests, and maintain accurate guest profiles, all while maintaining a polished, professional appearance and collaborating with hotel teams.

Qualifikationen

• Bachelor’s degree required; Hotel and Restaurant Management degree is an advantage.
• At least 2 years’ experience in a 5-star establishment or international property.
• Advanced understanding of hotel operations and guest services.
• Exceptional customer service and attention to detail.
• Fluent in English and Filipino; additional languages are a plus.

Aufgaben

• Anticipates guest needs and ensures satisfaction at all times.
• Serves suites and villas, including daily amenities and turndown services.
• Reviews reservations and assists guests from front of the hotel to suites.
• Handles meet and greet, in-room dining orders, and guest queries promptly.
• Records guest preferences and participates in trainings and briefings.
• Performs other duties as assigned by supervisor.

Kenntnisse

Customer service

English fluency

Filipino fluency

Attention to detail

Communication skills

Ausbildung

Bachelor’s degree in any course

Hotel & Restaurant Management degree (advantage)

Jobbeschreibung

I. MAJOR RESPONSIBILITIES AND DUTIES:

• Anticipates guest needs, responds promptly, maintains positive guest relations, and ensures guest satisfaction at all times

• Services all suites and villas, including daily amenities and arrangements, as well as provide turndown services

• Reviews in-house, arriving, and departing reservations on a daily basis

• Performs meet and greet and send-off process according to the set standard

• Assist guests from the front of the hotel to the suite/ villa and assists the guests as needed including hotel tour, explanation of services, unpacking and packing luggage

• Takes orders for in-room dining, deliver and serve accordingly

• Responds to guest requests (e.g., shopping, flight ticket purchase, etc.) and queries promptly

• Records all pertinent data and guest preferences into guest profile

• Attends briefing, meetings and training sessions as required

• Performs other job related tasks assigned by his/her superior

II. JOB SPECIFICATIONS:

Educational Requirement:

• Bachelor’s Degree in any course

• Degree in Hotel and Restaurant Management from a recognized institution is an advantage

Requirements:

• At least 2 years’ work experience of similar capacity in a 5 – star establishment / or international property

• Advanced understanding of hotel operations, food and beverage including in-suite dining, wine and spirits

Other Qualifications:

• Must have exceptional customer service skills and pays attention to details

• Fluent in oral and written English and Filipino

• Knowledge of any other language is an advantage

• Able to work with minimum supervision

• Willing to work in a shifting schedule, irregular/extended hours, and/or during holidays and weekends

• Well-groomed and professional disposition

• Excellent guest relations and communication skills