Loyalty & Retention Specialist — Drive Customer Value

Acquire Intelligence; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties with bigs

Internal promotions

Job summary

Acquire Intelligence is seeking a dedicated Customer Retention Specialist in Ortigas, Pasig City. You will retain customers and maximise their lifetime value by engaging with clients to understand needs, address concerns, and deliver value in our services.

You will monitor accounts, run retention campaigns, and collaborate with sales and product teams to improve service and exceed KPIs. Strong communication and CRM proficiency are essential.

Qualifications

• Proven experience in customer service, retention, or related call centre roles.

Responsibilities

• Monitor and analyse account activity to identify at-risk customers and implement retention strategies.
• Contact customers to understand concerns, gather feedback, and propose tailored solutions.
• Process inquiries and complaints with timely, satisfactory resolutions.
• Maintain detailed records of interactions in the CRM system.
• Develop personalised retention campaigns to encourage loyalty.

Skills

Customer service

Retention

CRM systems

Communication

Active listening

Tools

CRM software

Job description

Acquire Intelligence is seeking a dedicated Customer Retention Specialist in Ortigas, Pasig City. You will retain customers and maximise their lifetime value by engaging with clients to understand needs, address concerns, and deliver value in our services.

You will monitor accounts, run retention campaigns, and collaborate with sales and product teams to improve service and exceed KPIs. Strong communication and CRM proficiency are essential.