Customer Retention Specialist | Up to ₱29.5K + Uncapped Commissions

Acquire Intelligence; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties with bigs

Internal promotions

Job summary

Acquire Intelligence is seeking a dedicated Customer Retention Specialist in Ortigas, Pasig City. You will retain customers and maximise their lifetime value by engaging with clients to understand needs, address concerns, and deliver value in our services.

You will monitor accounts, run retention campaigns, and collaborate with sales and product teams to improve service and exceed KPIs. Strong communication and CRM proficiency are essential.

Qualifications

• Proven experience in customer service, retention, or related call centre roles.

Responsibilities

• Monitor and analyse account activity to identify at-risk customers and implement retention strategies.
• Contact customers to understand concerns, gather feedback, and propose tailored solutions.
• Process inquiries and complaints with timely, satisfactory resolutions.
• Maintain detailed records of interactions in the CRM system.
• Develop personalised retention campaigns to encourage loyalty.

Skills

Customer service

Retention

CRM systems

Communication

Active listening

Tools

CRM software

Job description

About the role

We are seeking a dedicated and results-driven Customer Retention Specialist to join the team at Acquire Intelligence. This is a full-time position based in Ortigas, Pasig City, where you will play a crucial role in retaining our valued customers and maximising their lifetime value. As a Customer Retention Specialist, you will be at the forefront of our customer service operations, engaging with clients to understand their needs, address concerns, and ensure they continue to find value in our services. Your proactive approach and communication skills will directly impact our customer satisfaction rates and business growth.

Key responsibilities

• Monitor and analyse customer account activity to identify at-risk customers and implement retention strategies before they consider leaving
• Contact customers to understand their concerns, gather feedback, and propose tailored solutions to enhance their experience
• Process customer inquiries and complaints efficiently, ensuring timely and satisfactory resolutions
• Maintain detailed records of all customer interactions, outcomes, and follow-up actions in the CRM system
• Develop and implement personalised retention campaigns and promotional offers to encourage customer loyalty
• Collaborate with sales and product teams to communicate customer feedback and identify opportunities for service improvement
• Meet and exceed established retention targets and KPIs on a consistent basis
• Build and maintain strong relationships with customers through regular communication and exceptional service delivery
• Handle inbound and outbound calls professionally, representing the company with integrity and enthusiasm

About you

• Proven experience in customer service, retention, or a related call centre role, preferably in a fast-paced environment
• Excellent verbal and written communication skills, with the ability to articulate value propositions clearly and persuasively
• Strong active listening skills and empathy, enabling you to understand and address customer needs effectively
• Proficiency with CRM systems and call centre software, with the ability to quickly learn new technologies
• Demonstrated ability to work towards and achieve sales or retention targets consistently
• Problem-solving mindset with the ability to think creatively and propose innovative retention solutions
• High level of patience, professionalism, and composure when handling difficult customer situations
• Ability to multitask and manage multiple customer accounts simultaneously whilst maintaining quality
• Fluency in English is essential; additional language skills are advantageous
• Flexible attitude towards work, including willingness to work varied shifts if required

About us

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

Benefits

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards
• Real career growth with internal promotions
• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role
• 12 Vacation Leaves
• 12 Sick Leaves
• 1 Birthday Leave

What are you waiting for? Come for a career, stay for the fun!