Loyalty & Retention Architect

aldesabpo; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

aldesabpo is seeking a Loyalty & Retention Specialist in the Philippines to engage at-risk customers and turn challenging conversations into positive outcomes. You will resolve concerns, handle objections, and apply retention strategies to meet performance targets.

Ideal candidates have experience in customer service, retention, or sales, strong communication skills, and familiarity with CRM platforms. The role requires teamwork and adaptability in a fast-paced setting.

Qualifications

• Experience in customer service, retention, sales, or related roles.
• Experience working toward retention or other performance-based targets is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Engage with customers considering cancellation and identify solutions to retain them.
• Respond to inquiries and complaints, de-escalate conversations, and resolve issues.
• Build rapport through active listening, empathy, and clear communication.

Skills

Customer service

Retention

Sales mindset

Active listening

CRM software

Microsoft Office

Tools

CRM systems

Job description

aldesabpo is seeking a Loyalty & Retention Specialist in the Philippines to engage at-risk customers and turn challenging conversations into positive outcomes. You will resolve concerns, handle objections, and apply retention strategies to meet performance targets.

Ideal candidates have experience in customer service, retention, or sales, strong communication skills, and familiarity with CRM platforms. The role requires teamwork and adaptability in a fast-paced setting.