Retention & Loyalty Specialist

Michael Page; Makati; Hybrid; PHP 893,000 - 1,339,000; Full time

Benefits offered by this job

Competitive salary

Healthcare benefits

Hybrid work model

Career development & learning

Job summary

Michael Page in Makati is seeking an analytics professional to gather and analyze customer and transaction data, producing recurring reports and dashboards. You will monitor data quality, support customer engagement insights, and help stakeholders interpret trends to drive decision-making across campaigns and growth initiatives.

The role emphasizes collaboration with cross-functional teams, building automated reports, and contributing to continuous improvement in reporting processes within a

Qualifications

• 2-4 years of experience in analytics, business intelligence, CRM, customer lifecycle, loyalty, retention, marketing analytics, or a similar data-driven role.
• Strong SQL skills with experience extracting, manipulating, and analyzing large datasets.
• Familiarity with CRM platforms, marketing automation tools, and customer engagement systems.
• Experience using BI and data visualisation tools such as Tableau, Power BI, Looker, or equivalent platforms.
• Proven ability to analyse customer behaviour, engagement trends, campaign performance, and business metrics to generate actionable insights.
• Exposure to customer loyalty programmes, rewards ecosystems, membership initiatives, retention campaigns, or lifecycle marketing activities.
• Experience building dashboards, automating reporting processes, or supporting business performance reviews.
• Excellent communication skills with the ability to present findings clearly to both technical and non-technical stakeholders.

Responsibilities

• Gather, validate, and analyze customer and transaction data to support business reporting requirements
• Prepare recurring performance reports, scorecards, and management updates across customer engagement initiatives
• Maintain reporting accuracy by monitoring data quality, identifying anomalies, and resolving data discrepancies
• Support the measurement of customer activity trends, purchasing behaviour, and campaign outcomes through structured analysis
• Develop and enhance automated reports and visualisation tools to improve decision-making efficiency
• Perform customer segmentation and profiling exercises to support targeted business initiatives
• Translate large datasets into clear insights that help stakeholders understand customer patterns and opportunities
• Assist with forecasting, trend monitoring, and performance tracking across key business metrics
• Work with internal teams to respond to ad hoc reporting requests and analytical projects
• Contribute to continuous improvement initiatives by identifying reporting enhancements and process efficiencies

Skills

SQL

CRM platforms

BI tools

Data analysis

Tools

Tableau

Power BI

Looker

Job description

• Build your career in a fast-growing digital organisation
• Build expertise across customer insights, CRM, and analytics

About Our Client

Our client is a leading Philippine e-commerce platform serving millions of customers nationwide. The business leverages technology, data, and customer insights to enhance platform engagement, optimise user experiences, and drive sustainable growth across its ecosystem.

Job Description

• Gather, validate, and analyze customer and transaction data to support business reporting requirements
• Prepare recurring performance reports, scorecards, and management updates across customer engagement initiatives
• Maintain reporting accuracy by monitoring data quality, identifying anomalies, and resolving data discrepancies
• Support the measurement of customer activity trends, purchasing behaviour, and campaign outcomes through structured analysis
• Develop and enhance automated reports and visualisation tools to improve decision-making efficiency
• Perform customer segmentation and profiling exercises to support targeted business initiatives
• Translate large datasets into clear insights that help stakeholders understand customer patterns and opportunities
• Assist with forecasting, trend monitoring, and performance tracking across key business metrics
• Work with internal teams to respond to ad hoc reporting requests and analytical projects
• Contribute to continuous improvement initiatives by identifying reporting enhancements and process efficiencies

The Successful Applicant

• 2-4 years of experience in analytics, business intelligence, CRM, customer lifecycle, loyalty, retention, marketing analytics, or a similar data-driven role
• Strong SQL skills with experience extracting, manipulating, and analyzing large datasets
• Familiarity with CRM platforms, marketing automation tools, and customer engagement systems
• Experience using BI and data visualisation tools such as Tableau, Power BI, Looker, or equivalent platforms
• Proven ability to analyse customer behaviour, engagement trends, campaign performance, and business metrics to generate actionable insights
• Exposure to customer loyalty programmes, rewards ecosystems, membership initiatives, retention campaigns, or lifecycle marketing activities
• Experience building dashboards, automating reporting processes, or supporting business performance reviews
• Excellent communication skills with the ability to present findings clearly to both technical and non-technical stakeholders

What's on Offer

• Competitive salary package and performance-based incentives
• Comprehensive healthcare and wellness benefits
• Flexible or hybrid working arrangement
• Exposure to high-impact customer engagement and loyalty initiatives
• Opportunity to work with cross-functional teams across growth, marketing, operations, and analytics
• Strong career progression and internal mobility opportunities
• Dynamic, collaborative, and technology-driven work environment
• Ongoing learning and professional development support
• Opportunity to contribute directly to customer growth and business performance strategies