Strategic Client Success & Retention Lead

TP; Taguig; On-site; PHP 400,000 - 650,000; Full time

Job summary

TP in the Philippines seeks a seasoned customer relationship management specialist to lead CRM expansion and retention strategies. You will collaborate with business development during the initial account management period, while maintaining loyalty and segmentation programs to promote profitability.

You will review retention metrics, report on market trends, and nurture strategic relationships with high-value clients to support organizational awareness and sustained growth.

Qualifications

• Excellent aptitude in Math and MS Excel.
• Expansive experience in PNL management and its components.
• Extensive background in Client Services.
• Interview Requirements: Candidates must have access to a working laptop or PC equipped with a camera and Microsoft Excel.

Responsibilities

• Responsible for the development and implementation of CRM expansion and retention strategies.
• Works with business development staff during the initial account management period.
• Maintains loyalty and segmentation programs.
• Develops and sustains strategic business relationships with customers to promote organizational awareness and profitable business.

Skills

Math

MS Excel

PNL management

Client Services

Job description

TP in the Philippines seeks a seasoned customer relationship management specialist to lead CRM expansion and retention strategies. You will collaborate with business development during the initial account management period, while maintaining loyalty and segmentation programs to promote profitability.

You will review retention metrics, report on market trends, and nurture strategic relationships with high-value clients to support organizational awareness and sustained growth.