Loyalty Campaign & Data Insights Associate

The Moment Group; Makati; On-site; PHP 350,000 - 550,000; Full time

Job summary

The Moment Group seeks a Junior Loyalty Manager to design, launch, and optimize loyalty campaigns in a data-driven way. You will collaborate with Brand, Finance, Operations, and IT to deliver insights that drive retention and engagement.

You will analyze customer data, track program performance, and translate findings into actionable recommendations while staying compliant with privacy regulations and company policies.

Qualifications

• Bachelor’s or Master’s degree in Marketing, Business, or related field.
• 3–5 years of relevant experience in loyalty or customer retention.
• Ability to derive actionable insights from data to drive decisions.
• Ability to tell a compelling story through data and reports.
• Cross-functional collaboration across Brand, Finance, Operations, IT to delivery insights.
• Capability to recommend new ways of working.
• Ability to provide sound recommendations on program issues or concerns.

Responsibilities

• Assist in the design, launch, and optimization of loyalty programs to improve retention.
• Collaborate with stakeholders for each campaign and ensure coordination across teams.
• Provide insights on performance of campaigns and identify opportunities for improvement.
• Recommend enhancements for future loyalty campaigns.
• Analyze customer data to understand behavior of loyal customers.
• Track loyalty program performance and suggest improvements.
• Develop a comprehensive understanding of the competitive loyalty landscape.
• Gather insights from competitive reports to inform strategy.

Skills

Data storytelling

Stakeholder collaboration

Data analytics

Campaign planning

Business insights

Education

Bachelor’s or Master’s in Marketing/Business

Tools

Excel

BI tools

CRM systems

Job description

The Moment Group seeks a Junior Loyalty Manager to design, launch, and optimize loyalty campaigns in a data-driven way. You will collaborate with Brand, Finance, Operations, and IT to deliver insights that drive retention and engagement.

You will analyze customer data, track program performance, and translate findings into actionable recommendations while staying compliant with privacy regulations and company policies.