Loyalty Product & Projects Lead

PJ Lhuillier Group of Companies; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

PJ Lhuillier Group of Companies is seeking a role focused on managing and enhancing our customer loyalty programs. You will work across Marketing, IT, and Operations to design strategies that boost engagement, satisfaction, and retention.

Responsibilities include market research, rewards design, KPI monitoring, and coordinating with technology teams to implement program improvements while aligning with business goals.

Qualifications

• A graduate of any 4-year business course.
• At least 3 years of relevant experience in product development, marketing, or project management—preferably in banks or financial services
• Strong analytical and data-driven decision-making skills
• Excellent project management, organizational, and communication skills
• Experience working with customer loyalty programs a big plus
• Able to manage multiple tasks and collaborate with stakeholders

Responsibilities

• Conduct market research and analyze customer trends.
• Design innovative rewards structures and features.
• Collaborate with cross-functional teams (Marketing, IT, Operations) for seamless program execution.
• Monitor key performance indicators such as retention, redemption rates, and ROI.
• Recommend enhancements based on performance data and customer feedback.
• Lead implementation of new rewards initiatives and improvements.
• Develop and manage project plans, timelines, and budgets.
• Ensure reward programs align with business goals and customer needs.
• Track and report project milestones and deliverables.
• Partner with IT and technology teams for platform integration.

Skills

Analytical skills

Data-driven decisions

Project management

Communication

Customer loyalty

Education

4-year business degree

Job description

PJ Lhuillier Group of Companies is seeking a role focused on managing and enhancing our customer loyalty programs. You will work across Marketing, IT, and Operations to design strategies that boost engagement, satisfaction, and retention.

Responsibilities include market research, rewards design, KPI monitoring, and coordinating with technology teams to implement program improvements while aligning with business goals.