Logistics & Order Management Coordinator II

Hammerjack Pty Ltd; Philippines; On-site; PHP 320,000 - 520,000; Full time

Job summary

Vertiv Philippines seeks a proactive Service Spares Sales Order Administrator to validate, process, invoice, and deliver customer orders with accuracy and timeliness. You will support internal and external customers and coordinate with cross-functional teams to ensure seamless order execution.

Role requires 1–3 years in admin/order management, strong Excel skills, and excellent communication. Join a high-performance culture focused on excellence, inclusion, and operational efficiency.

Qualifications

• Bachelor's degree in any field.
• 1 to 3 years of relevant experience in admin, order management, supply chain, customer service, or ops support.
• Experience using Oracle EBS or other ERP systems is an advantage.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Fluent in written and spoken English.
• Strong organizational skills with high attention to detail.
• Excellent communication and customer service skills.
• Ability to coordinate with cross-functional teams including Sales, Procurement, Shipping, Warehouse, and Planning.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Customer-focused with ability to provide timely order updates and resolutions.

Responsibilities

• Support customers during pre-order process: part number identification, pricing inquiries, quotations.
• Review booking forms and purchase orders for accuracy and compliance.
• Process and book Sales Orders using Oracle; provide timely order acknowledgments.
• Coordinate with Planners and Buyers to monitor stock and expedite material requirements.
• Track Back Order Status, update schedules, and perform data maintenance for accuracy.
• Coordinate with Shipping/Warehouse for pick-and-pack and packing lists.
• Follow up on delayed deliveries and PO amendments to minimize disruptions.
• Generate invoices and prepare shipment documents.
• Respond to inquiries with timely order status updates.
• Maintain the order tracker and ensure data visibility and timely follow-up.
• Collaborate with Sales, Procurement, Shipping, Warehouse, Planning to resolve issues.
• Ensure compliance with ITC regulations and company policies.
• Gather data and generate reports to support customer needs and operations.
• Perform other duties as assigned.

Skills

Oracle ERP

Microsoft Excel

Customer service

Order management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Oracle EBS

Job description

Vertiv Philippines seeks a proactive Service Spares Sales Order Administrator to validate, process, invoice, and deliver customer orders with accuracy and timeliness. You will support internal and external customers and coordinate with cross-functional teams to ensure seamless order execution.

Role requires 1–3 years in admin/order management, strong Excel skills, and excellent communication. Join a high-performance culture focused on excellence, inclusion, and operational efficiency.