Logistics Documentation Specialist | KPI-Driven Support

2GO Group; Carmona; On-site; PHP 279,000 - 446,000; Full time

Job summary

2GO Group in Cavite, Philippines is seeking a Documentation Coordinator to manage daily documentation activities for client billing requirements. You will coordinate with internal teams, clients, and third-party providers to ensure accurate, timely, and efficient processing of all docs.

You'll handle queries via phone and email, encode and tag data in system applications, update POD masterfile, and contribute to KPI reporting.

Qualifications

• Bachelor's Degree in Business Management or Supply Chain Management.
• Minimum of 2 years related experience in Logistics.
• Strong analytical and communication skills.

Responsibilities

• Execute daily documentation activities in compliance with client requirements.
• Coordinate with internal and external stakeholders to ensure accurate and timely processing of documentation.
• Answer queries via phone and email regarding documentation from delivering parties and internal partners.
• Update POD Masterfile (Excel) with status changes based on system generated deliveries.
• Compute performance based on KPI parameters for principal clients.
• Escalate POD issues to Sales and Principal client when needed and follow up with closure.

Skills

Leadership

People Management

Interpersonal skills

Customer relations

Analytical thinking

Problem solving

Teamwork

Education

Bachelor's Degree in Business Management/ Supply Chain Management

Tools

MS Office

Job description

2GO Group in Cavite, Philippines is seeking a Documentation Coordinator to manage daily documentation activities for client billing requirements. You will coordinate with internal teams, clients, and third-party providers to ensure accurate, timely, and efficient processing of all docs.

You'll handle queries via phone and email, encode and tag data in system applications, update POD masterfile, and contribute to KPI reporting.