Documentation Coordinator

2GO Group; Philippines; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Health perks

Paid time off

Travel perks

Job summary

2GO Group in the Philippines is seeking a Documentation Specialist to handle daily documentation tasks, ensure compliance with client docs and billing, and coordinate with internal and external partners to keep processes accurate and timely.

You will respond to queries, encode and tag data, update POD masterfile, monitor KPIs, escalate issues, support team activities, and liaise with IT for system issues.

Qualifications

• Bachelor's degree in business/SCM required.
• Minimum 2 years logistics experience.
• Strong communication and documentation skills.

Responsibilities

• Answers queries on phone and email regarding documentation concerns by delivering parties and internal partners.
• Performs Timely, Complete & Accurate encoding and/or tagging at System Applications.
• Assists in Coordination of escalated POD issues from Viber, Call or Text and coordinates with Internal & External Clients to close the issue.
• Updates the POD Masterfile (excel file) based on System Generated Delivery shipments as Booked by Principal Clients with the corresponding POD status update.
• Computes performance based on the Service Level and KPI parameters by Principal Clients.
• Sets escalation to Sales and Principal client based on the gravity of the concern and follows up with disposition.
• Assists team activities/process if Inorganic counterpart is not available.
• Submits and sends KPI Report to Superior and Sales.
• Coordinates with IT Team on system-related problems or irregularities.

Skills

Leadership

People Management

Interpersonal skills

Customer relations

Analytical skills

Problem solving

Teamwork

MS Office

System usage

Education

Bachelor's Degree

Business Management / Supply Chain

Tools

MS Office

System Applications

Job description

Job Description:

Here’s the difference you’ll make

You will be responsible for executing daily documentation activities in compliance with client documentation and billing requirements. This role involves coordinating closely with internal stakeholders, external clients, and third-party service providers to ensure accurate , timely , and efficient processing of all documentation.

What you’ll do

• Answers queries on phone and email regard to documentation concerns by the delivering parties and internal partners such as 2GO branches and agents, Central Documentation Team and 2GOLI Teams
• Performs Timely, Complete & Accurate encoding and/or tagging at System Applications.
• Assists in Coordination of escalated POD issues from Viber, Call or Text and coordinates to Internal & External Clients in ensuring to close the issue with a Disposition.
• Updates the POD Masterfile (excel file) based on the System Generated Delivery shipments as Booked by Principal Clients with the corresponding POD status update.
• Computes on the Performance based on the Service Level and KPI parameters by Principal Clients.
• Sets escalation to Sales and Principal client based on the gravity of the concern as raised and follows up with closure documented on email
• Assists to team acitvities /process if Inorganic counterpart is not available.
• Submits and sends KPI Report to Superior and Sales.
• Coordinates with IT Team on system-related problems or irregularities.

Educational Background

• Bachelor's Degree
• Business Management/ Supply Chain Management

Professional Experience

• Minimum of 2 years related in Logistics

Competencies, Skills, Knowledge And Abilities

• Leadership Competencies
• People Management Skills
• Good interpersonal and team building skills.
• Good customer relationship skills.
• Strong analytical and problem-solving skills
• Hardworking, patient, persevering and can work with minimum supervision
• Technical Competencies
• MS Office Applications
• System Application and Usage

What’s in it for you?

• Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.
• Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.
• Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground.
• Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks , Day 1 access to health and wellness programs and paid time off designed to support your well-being

Requirements: