Logistics Documentation Lead

2GO Group; Philippines; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Health perks

Paid time off

Travel perks

Job summary

2GO Group in the Philippines is seeking a Documentation Specialist to handle daily documentation tasks, ensure compliance with client docs and billing, and coordinate with internal and external partners to keep processes accurate and timely.

You will respond to queries, encode and tag data, update POD masterfile, monitor KPIs, escalate issues, support team activities, and liaise with IT for system issues.

Qualifications

• Bachelor's degree in business/SCM required.
• Minimum 2 years logistics experience.
• Strong communication and documentation skills.

Responsibilities

• Answers queries on phone and email regarding documentation concerns by delivering parties and internal partners.
• Performs Timely, Complete & Accurate encoding and/or tagging at System Applications.
• Assists in Coordination of escalated POD issues from Viber, Call or Text and coordinates with Internal & External Clients to close the issue.
• Updates the POD Masterfile (excel file) based on System Generated Delivery shipments as Booked by Principal Clients with the corresponding POD status update.
• Computes performance based on the Service Level and KPI parameters by Principal Clients.
• Sets escalation to Sales and Principal client based on the gravity of the concern and follows up with disposition.
• Assists team activities/process if Inorganic counterpart is not available.
• Submits and sends KPI Report to Superior and Sales.
• Coordinates with IT Team on system-related problems or irregularities.

Skills

Leadership

People Management

Interpersonal skills

Customer relations

Analytical skills

Problem solving

Teamwork

MS Office

System usage

Education

Bachelor's Degree

Business Management / Supply Chain

Tools

MS Office

System Applications

Job description

2GO Group in the Philippines is seeking a Documentation Specialist to handle daily documentation tasks, ensure compliance with client docs and billing, and coordinate with internal and external partners to keep processes accurate and timely.

You will respond to queries, encode and tag data, update POD masterfile, monitor KPIs, escalate issues, support team activities, and liaise with IT for system issues.