Loan Origination Support Specialist (US PT Hours)

Extend Your Team; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

Extend Your Team in the Philippines is seeking a detail-oriented customer experience manager to support loan/mortgage customers and ensure a smooth application flow. You will handle queries via ZenDesk, log issues, and coordinate with customers through multiple channels.

Strong written English, communication, and organizational skills are essential. The role involves working US Pacific Time hours and collaborating with a finance-focused team to deliver excellent service.

Qualifications

• At least 2 years of experience in US loan or mortgage account handling Loan Origination or Underwriting tasks.
• Experience in customer-facing roles in a loan or mortgage account.
• Superb communication, collaboration, and problem-solving skills.
• Proficiency, speed, and accuracy in written communication.
• Fluency, clarity, and good diction in English.
• Great organizational skills and time management abilities.
• Experience using ZenDesk, task management tools, Google Drive, and Email.
• Detail‑Oriented due to financial services context.
• Bachelor's Degree or comparable work experience in financial services.
• Flexibility to work US Pacific Time 9 AM to 6 PM (with a 1-hour break).

Responsibilities

• Responding to customer queries in a timely and effective manner via ZenDesk or other customer support tools.
• Documenting and logging issues as well as customer compliments and complaints.
• Working with customers to help them go through our application flow when required.
• Tracking customer experiences across online and offline channels using logs, dashboards, and CRM systems.

Skills

English fluency

Communication skills

Problem solving

Attention to detail

Time management

Team collaboration

Education

Bachelor's Degree

Tools

ZenDesk

Google Drive

Email

CRM systems

Job description

Extend Your Team in the Philippines is seeking a detail-oriented customer experience manager to support loan/mortgage customers and ensure a smooth application flow. You will handle queries via ZenDesk, log issues, and coordinate with customers through multiple channels.

Strong written English, communication, and organizational skills are essential. The role involves working US Pacific Time hours and collaborating with a finance-focused team to deliver excellent service.