Loan Closing Coordinator — Fast-Front FinTech Support

Extend Your Team; Manila; On-site; PHP 602,000 - 773,000; Full time

Benefits offered by this job

HMO

HMO dependent/Internet

PTO

Laptop provided

Job summary

Extend Your Team is seeking a diligent customer service professional to support loan origination and underwriting processes in a remote role. You will coordinate with third-party vendors, respond to queries via ZenDesk, and document issues while guiding customers through the application flow.

You will work US Pacific hours (9 AM–6 PM) from the Philippines, with strong English communication, attention to detail, and excellent organization. Benefits include HMO, PTO, laptop and internet support.

Qualifications

• Experience coordinating with Third-Party vendors
• Extensive experience in front-facing customer service
• Experience with closing for loan origination
• Experience with document handling, title knowledge
• Familiarity with loan documents, deeds, or similar documents
• At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting
• Experienced in customer-facing roles in a loan or mortgage account
• Proficiency, speed, and accuracy in written communication
• Fluency, clarity, and good diction in English
• Great organizational skills & time management abilities
• Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email
• Detail-Oriented - we’re a financial services company so being correct about the details matter
• Bachelor's Degree or comparable work experience in financial services
• Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between)
• Must live in the Philippines

Responsibilities

• We are looking for someone who has experience coordinating with Third-Party vendors while also interacting with customers, answering questions and assisting in scheduling
• Responding to customer queries in a timely & effective manner via ZenDesk, Amazon Connect or other customer support tools
• Documenting & logging issues (as well as customer compliments & complaints)
• Working with customers to help them go through our application flow when required
• Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Skills

Vendor coordination

Customer service

Loan origination

Document handling

Loan documents

Written communication

English fluency

Organization

Attention to detail

CRM tools

ZenDesk

Education

Bachelor's Degree or comparable work experience in financial services

Tools

ZenDesk

Google Drive

CRM systems

Email

Job description

Extend Your Team is seeking a diligent customer service professional to support loan origination and underwriting processes in a remote role. You will coordinate with third-party vendors, respond to queries via ZenDesk, and document issues while guiding customers through the application flow.

You will work US Pacific hours (9 AM–6 PM) from the Philippines, with strong English communication, attention to detail, and excellent organization. Benefits include HMO, PTO, laptop and internet support.