Credit Card Experience Specialist — US Time

Extend Your Team

Manila

On-site

PHP 784,000 - 896,000

Full time

9 days ago

Application generator

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Benefits offered by this job

HMO

Internet

Paid Time Off

Laptop provided

Job summary

Extend Your Team in the Philippines is seeking detail‑oriented, empathetic Customer Experience Managers to support applicants and cardholders with an extraordinary experience. You will respond to queries via ZenDesk, log issues, and guide customers through the application flow.

The role requires US Pacific time availability (10 AM–7 PM) and 2+ years in US loan or mortgage account handling for credit card services, with strong English communication and precise problem‑solving.

Qualifications

2+ years in US loan or mortgage accounts handling card services tasks
Experience in customer-facing loan or mortgage accounts
Excellent communication, collaboration and problem-solving
Strong written communication with speed and accuracy
Fluency and clarity in English
Experience with ZenDesk, CRM, Google Drive and Email
Detail-oriented; accuracy matters in financial services
Availability for US Pacific time 10:00–19:00
Based in the Philippines

Responsibilities

Respond to customer queries in a timely and effective manner via ZenDesk or other tools
Document and log issues, compliments and complaints
Help customers go through the application flow when required
Track customer experiences across online and offline channels using logs, dashboards and CRM systems