Mortgage Back-Office Assistant — Hybrid & Night Shift

Agile Tech Ops Inc.; Philippines; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Pay raise opportunities

Hybrid work setup

Job summary

Agile Tech Ops Inc. in Makati, Philippines, is seeking a Mortgage Loan Support Assistant to back-office support for the U.S. mortgage market.

This full-time role follows a hybrid schedule (3 onsite, 2 work-from-home) with a 6:00 AM–3:00 PM Manila time. You will review documents, verify borrower information, input data into LOS, conduct verifications, and coordinate with U.S.-based processing teams while ensuring confidentiality and compliance.

Qualifications

• 3–5 years of prior experience in mortgage processing, financial services, or BPO back-office support (preferably U.S. Market).
• Strong attention to detail, accuracy, and organizational skills.
• Excellent written and verbal English communication skills.
• Familiarity with U.S. mortgage processes, forms, and Loan Origination Systems.
• Proficient in MS Office, Google Workspace, and CRM systems.
• Ability to learn and adhere to U.S. compliance requirements.
• High level of integrity and confidentiality.

Responsibilities

• Review and verify mortgage loan documents for accuracy and completeness.
• Input and maintain accurate borrower information in Loan Origination Systems (LOS).
• Conduct income, employment, asset, and credit verifications based on client requirements.
• Order and track third-party services (e.g., appraisals, title reports, insurance, payoffs).
• Review appraisal, title, and closing documents against compliance checklists.
• Identify missing documents or discrepancies and escalate as needed.
• Coordinate with U.S.-based processing and underwriting teams.
• Maintain confidentiality and safeguard sensitive borrower information.

Skills

Mortgage processing

Attention to detail

English communication

MS Office

Google Workspace

CRM systems

US mortgage process

Compliance awareness

Tools

Loan Origination Systems

Job description

Agile Tech Ops Inc. in Makati, Philippines, is seeking a Mortgage Loan Support Assistant to back-office support for the U.S. mortgage market.

This full-time role follows a hybrid schedule (3 onsite, 2 work-from-home) with a 6:00 AM–3:00 PM Manila time. You will review documents, verify borrower information, input data into LOS, conduct verifications, and coordinate with U.S.-based processing teams while ensuring confidentiality and compliance.