LMS Operations & Training Specialist

SHG SERVICES INC.; Metro Manila; On-site; PHP 300,000 - 600,000; Full time

Job summary

SHG SERVICES INC. is seeking an LMS & Learning Operations Administrator to manage day-to-day LMS administration, adoption, and data integrity, supporting Academy learning operations in Metro Manila.

The role includes building trainer familiarity through knowledge-transfer sessions and creating clear LMS processes and guides. Responsibilities include user and content management, maintaining training records, governance and reporting, plus coordinating LMS issues with IT or providers.

Qualifications

• Bachelor's degree in HR, IT, Education, Psychology, Business, or related field.
• 2–4 years of experience in LMS administration, learning operations, or training administration.
• Hands-on experience managing LMS users, courses, enrollments, records, and reports.
• Experience with platforms such as SAP SuccessFactors, Workday Learning, Cornerstone, Docebo, Moodle, TalentLMS, Totara, or equivalent.
• Basic knowledge of SCORM/xAPI and e-learning content.

Responsibilities

• Manage LMS users, access, courses, learning paths, enrollments, assessments, and learning records.
• Upload, test, publish, and maintain digital learning content.
• Maintain accurate training, certification, and completion records.
• Ensure proper LMS governance, data quality, access controls, and documentation.
• Coordinate system issues, updates, and enhancements with IT or the LMS provider.
• Conduct LMS orientations and knowledge-transfer sessions for trainers and Academy users.
• Train users on course creation, content uploading, enrollments, attendance, assessments, and reporting.
• Develop user guides, FAQs, and standard LMS procedures.
• Maintain the Academy training calendar and schedule learning activities.
• Prepare reports and dashboards on attendance, completion, compliance, training hours, and LMS usage.

Skills

LMS administration

Data integrity

Excel reporting

Stakeholder management

Communication

Education

Bachelor's degree in HR/IT/Education/Psychology/Business

Tools

SAP SuccessFactors

Workday Learning

Cornerstone

Docebo

Moodle

TalentLMS

Totara

Job description

SHG SERVICES INC. is seeking an LMS & Learning Operations Administrator to manage day-to-day LMS administration, adoption, and data integrity, supporting Academy learning operations in Metro Manila.

The role includes building trainer familiarity through knowledge-transfer sessions and creating clear LMS processes and guides. Responsibilities include user and content management, maintaining training records, governance and reporting, plus coordinating LMS issues with IT or providers.