Live Chat Support Specialist

Mangojob- Recruitment Platform | Jobs & Hiring App; Quezon City; On-site; PHP 190,000 - 290,000; Full time

Job summary

Mangojob- Recruitment Platform | Jobs & Hiring App in Quezon City seeks a Chat Support Representative to deliver fast and accurate customer assistance via live chat and messaging channels. The successful candidate should be organized, professional, and able to work with the assigned team.

Responsibilities include handling multiple chats, understanding concerns, using templates appropriately, documenting chats, and escalating cases when needed.

Qualifications

• Senior High School Graduate / College Level / College Graduate required or preferred.
• Strong written English, grammar, and typing accuracy.
• Able to manage several conversations without losing attention to detail.
• Customer service or non-voice BPO experience is an advantage.
• Comfortable working in a fast-paced, metric-driven environment.

Responsibilities

• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Understand customer concerns and provide clear written solutions or instructions.
• Use approved templates appropriately without sending repetitive or irrelevant replies.
• Document each chat and escalate cases that require additional support.
• Meet typing, response time, quality, and customer satisfaction standards.

Education

Senior High School Graduate

College Level

College Graduate

Job description

Mangojob- Recruitment Platform | Jobs & Hiring App in Quezon City seeks a Chat Support Representative to deliver fast and accurate customer assistance via live chat and messaging channels. The successful candidate should be organized, professional, and able to work with the assigned team.

Responsibilities include handling multiple chats, understanding concerns, using templates appropriately, documenting chats, and escalating cases when needed.