Entry-Level Customer Service Specialist - Help & Resolve

Mangojob- Recruitment Platform | Jobs & Hiring App; Taguig; On-site; PHP 167,000 - 290,000; Full time

Benefits offered by this job

Anniversary Gifts

Holiday Gifts

Job summary

Mangojob- Recruitment Platform | Jobs & Hiring App in Taguig is hiring a Customer Service Representative to assist customers via phone, chat, email, or other channels. The role emphasizes clear communication, product/service explanation, and accurate documentation of interactions.

Ideal candidates have high school or college level education, 0–1 year in related fields, and a patient, customer-focused attitude. On-site work with negotiable salary is offered.

Qualifications

• Senior High School Graduate / College Level / College Graduate.
• 0–1 year of customer service, BPO, retail, sales, or related experience preferred.
• Good verbal and written English communication skills.
• Patient, customer-focused, and able to handle difficult conversations professionally.
• Basic computer skills and willingness to learn account-specific systems.
• Customer-facing experience is an advantage; entry-level applicants may be considered.

Responsibilities

• Respond to customer inquiries through phone, chat, email, or other assigned channels.
• Explain products, services, account information, policies, and next steps clearly.
• Resolve routine concerns and coordinate complex cases with the appropriate team.
• Update customer records and document the outcome of every interaction accurately.
• Meet service quality, response time, productivity, and customer satisfaction standards.

Skills

Customer service

English communication

Problem solving

Education

Senior High School

College Level

College Graduate

Tools

Basic computer skills

Job description

Mangojob- Recruitment Platform | Jobs & Hiring App in Taguig is hiring a Customer Service Representative to assist customers via phone, chat, email, or other channels. The role emphasizes clear communication, product/service explanation, and accurate documentation of interactions.

Ideal candidates have high school or college level education, 0–1 year in related fields, and a patient, customer-focused attitude. On-site work with negotiable salary is offered.