Customer Experience Specialist

Mangojob- Recruitment Platform | Jobs & Hiring App; Batan; On-site; PHP 180,000 - 240,000; Full time

Job summary

Mangojob- Recruitment Platform | Jobs & Hiring App in the Philippines is hiring a Customer Service Representative to assist customers through multiple channels and resolve product, service, or account concerns.

The role requires good English communication, patient and customer-focused approach, and basic computer skills; prior customer service experience is preferred but entry-level applicants may be considered.

Qualifications

• Minimum Senior High School graduate or college level.
• 0–1 year in customer service or related fields preferred.
• Good verbal and written English communication skills.
• Patient, customer-focused; able to handle difficult conversations professionally.
• Basic computer skills and willingness to learn account-specific systems.

Responsibilities

• Respond to customer inquiries through phone, chat, email, or other channels.
• Explain products, services, account information, policies, and next steps clearly.
• Resolve routine concerns and coordinate complex cases with the appropriate team.
• Update customer records and document the outcome of every interaction accurately.
• Meet service quality, response time, productivity, and customer satisfaction standards.

Skills

Verbal English comms

Written English comms

Customer service

Education

Senior High School / College

Job description

Mangojob- Recruitment Platform | Jobs & Hiring App in the Philippines is hiring a Customer Service Representative to assist customers through multiple channels and resolve product, service, or account concerns.

The role requires good English communication, patient and customer-focused approach, and basic computer skills; prior customer service experience is preferred but entry-level applicants may be considered.