Entry-Level Chat Support Specialist — Fast-Paced CSR

MangoJob- Recruitment Platform | Jobs & Hiring App; Muntinlupa; Vor Ort; PHP 201.000 - 268.000; Vollzeit

Benefits dieser Stelle

Anniversary Gifts

Holiday Gifts

Zusammenfassung

MangoJob- Recruitment Platform | Jobs & Hiring App is seeking a Chat Support Representative to provide fast, accurate customer support via live chat and messaging, on-site in Muntinlupa. No formal experience is required, with opportunities for growth in a fast-paced KPI-driven environment.

The ideal candidate will be organized, detail-oriented, and capable of handling multiple conversations while delivering clear, written solutions using approved templates.

Qualifikationen

• Senior High School Graduate / College Level / College Graduate.
• 0–1 year of chat, customer service, or BPO experience preferred.
• Strong written English, grammar, and typing accuracy.
• Able to manage several conversations without losing attention to detail.
• Customer service or non-voice BPO experience is an advantage.
• Comfortable working in a fast-paced, metric-driven environment.

Aufgaben

• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Understand customer concerns and provide clear written solutions or instructions.
• Use approved templates appropriately without sending repetitive or irrelevant replies.
• Document each chat and
• Meet typing, response time, quality, and customer satisfaction standards.

Kenntnisse

Written English

Typing accuracy

Ausbildung

Senior High School Graduate / College Level / College Graduate

Jobbeschreibung

MangoJob- Recruitment Platform | Jobs & Hiring App is seeking a Chat Support Representative to provide fast, accurate customer support via live chat and messaging, on-site in Muntinlupa. No formal experience is required, with opportunities for growth in a fast-paced KPI-driven environment.

The ideal candidate will be organized, detail-oriented, and capable of handling multiple conversations while delivering clear, written solutions using approved templates.