Entry-Level Chat Support Specialist - Fast-Paced Care

MangoJob- Recruitment Platform | Jobs & Hiring App

Mandaluyong

On-site

PHP 167,000 - 335,000

Full time

14 days+

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Job summary

MangoJob- Recruitment Platform | Jobs & Hiring App is seeking a Chat Support Representative to provide fast and accurate customer support via live chat and messaging channels at our Mandaluyong on-site location.

The ideal candidate has 0–1 year of chat or customer service experience, strong written English, and the ability to handle multiple conversations with high accuracy in a fast-paced, metric-driven environment. Safety guidance and platform-based communication are emphasized.

Qualifications

0–1 year of chat or customer service experience preferred.
Strong written English and typing accuracy.
Able to manage several conversations with attention to detail.

Responsibilities

Handle multiple chat conversations while maintaining accuracy and professionalism.
Understand customer concerns and provide clear written solutions or instructions.
Use approved templates appropriately without sending repetitive or irrelevant replies.
Document each chat and escalate cases that require additional support.
Meet typing, response time, quality, and customer satisfaction standards.