Chat Support Specialist — On-site in Pasig

MangoJob- Recruitment Platform | Jobs & Hiring App; Pasig; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Anniversary Gifts

Holiday Gifts

Job summary

MangoJob- Recruitment Platform | Jobs & Hiring App in Pasig, Philippines is seeking a Chat Support Representative. The role requires handling live chat conversations with accuracy and professionalism, following approved templates, and escalating complex cases as needed.

Ideal candidates hold a Senior High School/College level education, with 0–1 year in chat or customer service. The position is full-time and on-site in Pasig, with a negotiable salary based on experience and performance.

Qualifications

• Proficient in written English and grammar.
• Able to type accurately while maintaining message quality.
• Experience in chat, customer service, or BPO is preferred.
• Able to handle multiple chats with attention to detail.

Responsibilities

• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Understand customer concerns and provide clear written solutions or instructions.
• Use approved templates appropriately without sending repetitive or irrelevant replies.
• Document each chat and escalate cases that require additional support.
• Meet typing, response time, quality, and customer satisfaction standards.

Skills

Strong written English

Typing accuracy

Customer service experience

Multitasking

Education

Senior High School Graduate / College Level / College Graduate

Job description

MangoJob- Recruitment Platform | Jobs & Hiring App in Pasig, Philippines is seeking a Chat Support Representative. The role requires handling live chat conversations with accuracy and professionalism, following approved templates, and escalating complex cases as needed.

Ideal candidates hold a Senior High School/College level education, with 0–1 year in chat or customer service. The position is full-time and on-site in Pasig, with a negotiable salary based on experience and performance.