Linux System Admin Team Lead

NCR Voyix; Philippines; In loco; PHP 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

NCR Voyix is seeking a Linux System Admin Team Lead to steer day-to-day support operations during your shift and provide hands-on technical support to our global customers.

You will prioritize the team's workload, guide junior engineers, and contribute to improving our support processes as the team expands, ensuring reliable systems and strong customer satisfaction across multiple regions.

Competenze

• Minimum 1 year of experience in IT operations or technical support.

Mansioni

• Lead shift operations and ensure issues meet SLAs.
• Plan and prioritize team workload with guidance.
• Provide hands-on Linux and Windows support.
• Monitor software, servers, and cloud infrastructure; escalate as needed.
• Coordinate responses to major or high-priority incidents.
• Support deployments, maintenance, and new projects.
• Maintain clear support documentation and improve processes.
• Coach teammates and foster a collaborative, customer-focused environment.
• Communicate with customers via email, phone, and chat.

Conoscenze

Linux

Team leadership

Networking fundamentals

Customer communication

Troubleshooting

Strumenti

Nagios

Prometheus

Grafana

Docker

Kubernetes

AWS

Windows Server

PowerShell

Bash

Descrizione del lavoro

We’re looking for a Linux System Admin Team Lead to lead day-to-day support operations during your shift while providing hands‑on technical support to our global customers.

You’ll help prioritize the team’s workload, resolve technical issues, manage major incidents, and contribute to improving our support processes as the team continues to grow.

What You’ll Do

• Lead shift operations and ensure customer issues are handled within agreed SLAs.
• Plan and prioritize the team’s workload, providing guidance and support when needed.
• Provide hands‑on technical support across Linux and Windows environments.
• Monitor customer software, servers, and cloud infrastructure, troubleshooting and escalating issues as required.
• Coordinate the response to major or high-priority incidents.
• Support software deployments, maintenance activities, and new projects.
• Maintain clear support documentation and help improve team processes and monitoring.
• Coach and support team members while promoting a collaborative and customer-focused environment.
• Communicate with customers through email, phone, and chat, ensuring a positive support experience.

What We’re Looking For

• At least 1 year of experience in IT operations or technical support, with hands‑on Linux experience.
• Previous experience leading, mentoring, or supporting a technical team is highly desirable.
• Good understanding of networking fundamentals, including LAN/WAN, VPN, DNS, DHCP, routing, switching, and firewalls.
• Experience troubleshooting technical issues in server or infrastructure environments.
• Strong problem-solving, organizational, and prioritization skills.
• Good written and verbal English communication skills and confidence working with customers.
• Ability to remain organized and make sound decisions in a fast‑paced support environment.

Nice to Have

Experience with any of the following is an advantage, but you don’t need to know them all:

• Monitoring tools such as Nagios, CheckMK, Prometheus, or Grafana
• Cloud platforms such as AWS, Azure, or GCP
• Docker or Kubernetes
• Windows Server
• Bash, Python, PowerShell, or other scripting languages
• CouchDB
• ZFS, DRBD, RAID, LVM, CEPH, or similar storage technologies