IT Operations Technical Lead

Origo BPO (Phils) Limited, Inc.; Mabalacat; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

Origo BPO (Phils) Limited, Inc. is seeking an experienced IT Operations Technical Lead to own the organization’s IT systems, including infrastructure, network, endpoints, and security across cloud and on-prem environments.

You will lead a small team, drive proactive incident resolution, and mentor staff to build a reliable, scalable tech foundation. Responsibilities include overseeing Azure/Entra AD, M365, endpoint management, and secure integration of AI productivity tools, with a strong focus

Qualifications

• 5+ years in Systems Administration, Network Engineering, or DevOps.
• 2+ years leading small technical teams or acting as an L3 Lead Engineer.
• Experience with multi-tenant, client-facing environments.
• Certifications are preferred (Azure, CCNA, ITIL).

Responsibilities

• Own end-to-end infrastructure, network, and client connectivity.
• Lead cloud and security posture across Azure, M365, and on-prem solutions.
• Mentor team, set SLA targets, and drive proactive culture.
• Troubleshoot high-priority incidents and improve tooling.

Skills

Technical Leadership

Scripting (PowerShell/Python)

Network Diagnostics

Cloud & On-Prem Admin

Security Hardening

Documentation & Compliance

Incident Management

Education

Microsoft Certified: Azure Administrator

CCNA

ITIL v4 Foundation

Tools

ServiceNow

Jira

Freshservice

Active Directory

Intune

Cisco Meraki

Fortinet

Job description

ABOUT THE ROLE

We are seeking an experienced IT Operations Technical Lead to serve as the primary technical authorityfor our infrastructure, network operations, endpoint management, and client connectivity and serversThe successful candidate will take ownership of the organization's IT systems, ensuring their security,reliability, performance, and scalability across both cloud and on-premises environments. Workingalongside a small IT team, the Technical Lead will lead by example through active involvement in systemadministration, network troubleshooting, automation, security hardening, and infrastructure optimizationwhile mentoring team members to foster a proactive, accountable, and result-driven culture. The rolerequires strong technical problem-solving skills, operational discipline, and the ability to independentlymanage complex IT environments with minimal supervision while maintaining accurate documentation andcompliance standards.

KEY RESPONSIBILITIES

1. Infrastructure, Networking & Client Connectivity

• Network Reliability & Triage: Own the end-to-end connectivity path for 300+ agents (bothWFH and in-office) connecting to US-based client ERP environments.

• Network Security: Manage user accounts, role permissions and access controls. Administer andmaintain active directory, group policy and DHCP and DNS Services. Implement and monitorfirewalls and security hardening standards

• Proactive Diagnostic Engineering: Deeply analyze network performance using packet loss,latency jitter, hop-by-hop traceroutes, and endpoint resource metrics to isolate issues betweenlocal home ISPs, office firewalls, and client VPNs.

• Routing Strategy: Implement and maintain split tunneling, QoS, dual-ISP failover mechanisms,and bandwidth optimization across distributed environments

• Backup and Disaster Recovery: Develop, maintain, and update disaster recovery (DR) andbusiness continuity documentation. Conduct periodic backup and lead the DR simulations andpost-incident reviews.

2. Cloud, Endpoints & Security Posture

• Azure & M365 Administration: Own the administration of Azure AD/Entra ID, Microsoft 365,conditional access policies, and hybrid infrastructure.

• Endpoint & Device Management (MDM): Enforce strict endpoint compliance using MicrosoftIntune/SCCM, automated OS patching, disk cleanup policies, local admin rights restrictions, andhardware lifecycle management for remote laptops.

• AI Integration & Security: Support the secure rollout of AI productivity tools (e.g., ClaudeCowork, internal APIs) by enforcing strict sandboxing, M365 data loss prevention (DLP) rules,read-only API scopes, and protection against prompt injection risks.

3. Technical Leadership & Culture Shift (Player-Coach)

• Lead by Doing: Act as the primary technical escalation point for complex infrastructure,networking, and cloud issues. You are expected to personally troubleshoot and resolve high?priority incidents alongside your team.

• Transform Team Mindset: Shift the team culture from reactive "order-takers" to proactivesystems owners who identify and fix root causes before they impact operations.

• Granular Mentorship: Conduct daily stand-ups, review ticket diagnostics line-by-line with junior analysts andestablish clear accountability and metric-driven SLA targets.

REQUIRED SKILLS & COMPETENCIES

• Proven Technical Superiority: You must possess deeper hands-on technical skills than everyoneon your team in order to earn their respect and mentor them effectively.

• Hands-on Scripting & Automation: Proficiency in PowerShell, Python, or CLI tools to automateroutine IT helpdesk tasks, endpoint configuration, and infrastructure provisioning.

• Deep Networking Diagnostics: Ability to interpret ping payload responses (packet loss/jitter),traceroute latency spikes, routing loops, and firewall/VPN logs to diagnose last-mile ISP vs. corenetwork failures.

• Cloud & Systems Expertise: Practical experience managing Azure, Intune, Active Directory,Cisco/Meraki or Fortinet firewalls, and modern ITSM tooling (ServiceNow, Jira, or Freshservice).

• High Operational Urgency: A relentless focus on system uptime, rapid incident resolution, andzero tolerance for recurring unaddressed bugs.

QUALIFICATIONS & EXPERIENCE

• Experience: 5+ years of hands-on experience in Systems Administration, Network Engineering, orDevOps, with at least 2+ years leading small technical teams or acting as an L3 Lead Engineer.

• Environment Background: Experience in a fast-paced or high-growth tech environmenthandling multi-tenant client setups is highly preferred.

• Certifications (Preferred): Microsoft Certified: Azure Administrator / Enterprise Administrator,CCNA, or ITIL v4 Foundation.