Linux Operations & Batch Monitoring Specialist

FPT Software Philippines Corporation; Manila; Hybrid; PHP 279,000 - 469,000; Full time

Job summary

FPT Software Philippines Corporation in Manila is seeking an IT Support/Operations specialist to bridge Tier 1 and Tier 2, focusing on Linux environments, batch monitoring, and incident triage in a hybrid work setting.

You will monitor CLI daily checks, manage cron schedules, analyze logs, and document runbooks while coordinating handoffs with on-call teams and escalation to Tier 2/3 per SOP.

Experience with Linux commands, Bash basics, log troubleshooting, and strong communication is required.

Qualifications

• 1–3 years in IT Support, Operations, or NOC with strong Linux exposure.
• Experience with Linux commands and basic scripting is preferred.

Responsibilities

• Bridge Tier 1 helpdesk and Tier 2 engineering.
• Monitor Linux environments and oversee batch jobs.
• Troubleshoot shell scripts and logs; manage operational alerts.
• Log tickets and maintain runbooks; escalate unresolved issues to Tier 2/3.

Skills

Linux exposure

Bash scripting

Cron/batch monitoring

Log troubleshooting

Analytical thinking

Shift handoffs communication

Education

IT support/operations/NOC experience

Tools

Jira

ServiceNow

Git

Job description

Job Responsibilities

Bridging Tier 1 helpdesk and Tier 2 engineering, you will monitor Linux environments, oversee batch jobs, troubleshoot shell scripts, and manage operational alerts and documentation to ensure system stability.

Key Responsibilities

• Linux Operations: Manage CLI daily checks, permissions, process monitoring and log analysis
• Batch Monitoring: Oversee cron schedules and batch workflows; investigate failures, trace basic Bash scripts, and execute restarts.
• Incident Triage: Monitor dashboard alerts (Zabbix, Nagios, Datadog), perform initial root-cause analysis, and execute SOPs.
• Escalations & Documentation: Log tickets (Jira, ServiceNow), maintain KB runbooks, and elevate unresolved issues with context to Tier 2/3.

Job Qualifications

Must Have Skill/s:

• Experience: 1-3 years in IT Support, Operations, or NOC with strong Linux exposure.

• Technical Skills: Command-line Linux (RHEL, CentOS, Ubuntu), basic Bash scripting, cron/batch monitoring, and log troubleshooting.
• Soft Skills: Strong analytical abilities, clear written/verbal communication for shift handoffs, and prioritization skills.

Good to Have Skill/s:

• Certifications: LPIC-1 or RHCSA.
• Tools: Enterprise job schedulers or Git.

Work Arrangement:

Work set-up: Hybrid
Work location: Paseo, Makati
Work schedule: 24/7 Support