Linux Support Engineer - Troubleshooting & Automation

Sophi Inc; Dumaguete; On-site; PHP 320,000 - 420,000; Full time

Benefits offered by this job

Healthcare

Dental

Retirement plan

Training program

Education loan

Free meals

Coffee & tea

Paid time off

Job summary

Sophi Inc in Dumaguete, Philippines is seeking a Technical Support Representative with foundational Linux administration knowledge to provide technical support, troubleshoot system issues, and assist in maintaining Linux-based environments.

The role requires comfort with the Linux command line, diagnosing system and network problems, and collaborating with internal teams to resolve technical concerns. Training is provided for Aura proprietary tools.

Qualifications

• Foundational Linux administration knowledge is required.
• Experience with Linux services and networking tools is essential.
• Familiarity with configuration file management is a plus.

Responsibilities

• Provide technical support for Linux-based environments.
• Troubleshoot system and network issues.
• Collaborate with internal teams to resolve concerns.
• Assist in maintaining Linux configurations and services.
• Document issues and resolutions for knowledge sharing.

Skills

Technical Troubleshooting

Problem Solving

Attention to Detail

Analytical Thinking

Communication Skills

Time Management

Adaptability

Customer Service

Tools

Linux Shell

systemctl

journalctl

TOML Editing

Remote Server Admin

Aura Tools

Job description

Sophi Inc in Dumaguete, Philippines is seeking a Technical Support Representative with foundational Linux administration knowledge to provide technical support, troubleshoot system issues, and assist in maintaining Linux-based environments.

The role requires comfort with the Linux command line, diagnosing system and network problems, and collaborating with internal teams to resolve technical concerns. Training is provided for Aura proprietary tools.