Technical Support Engineer - Windows/Linux Troubleshooter

Novare Philippines Inc.; Taguig; Hybrid; PHP 200,000 - 320,000; Full time

Job summary

Novare Philippines Inc. is seeking a technical support specialist in the Philippines to deliver timely assistance via phone, email, or chat and to diagnose and resolve customer issues. You will collaborate with cross-functional teams to improve product functionality and document solutions and customer interactions.

A bachelor's degree in a relevant field is required. The ideal candidate has 6 months to 1 year of technical support experience, preferably with Windows or Linux OS administration,

Qualifications

• 6 months to 1 year of technical support experience.
• Preferably with experience in Windows or Linux OS administration.
• Strong problem-solving and communication skills.
• Bachelor's degree in Computer Science or related field.
• Certifications like CompTIA A+ or Network+ are a plus but not required.

Responsibilities

• Provide timely technical assistance via phone, email, or chat
• Diagnose and resolve customer issues
• Collaborate with teams to improve product functionality
• Document solutions and customer interactions

Skills

Technical support

Windows OS administration

Linux OS administration

Problem solving

Communication

Certifications (A+/Network+)

Education

Bachelor's degree in Computer Science or related field

Bachelor's degree in relevant field

Job description

Novare Philippines Inc. is seeking a technical support specialist in the Philippines to deliver timely assistance via phone, email, or chat and to diagnose and resolve customer issues. You will collaborate with cross-functional teams to improve product functionality and document solutions and customer interactions.

A bachelor's degree in a relevant field is required. The ideal candidate has 6 months to 1 year of technical support experience, preferably with Windows or Linux OS administration,