IT Helpdesk Support (Linux/Unix)

E-team Workforce Private Corporation; Quezon City; Hybrid; PHP 279,000 - 469,000; Full time

Job summary

E-team Workforce Private Corporation in Quezon City, Philippines hires a Technical Helpdesk Support specialist to provide Linux/Unix based assistance to end users on a hybrid work model during night shifts. You will handle incidents via phone, email, and ticketing systems, investigate issues, and ensure timely resolutions in line with SLAs.

The ideal candidate has hands-on Linux/Unix experience, strong troubleshooting skills, and excellent communication abilities, with familiarity in ITIL

Qualifications

• Experience in Technical Helpdesk, Service Desk, or IT Support roles.
• Hands-on experience supporting Linux or Unix operating systems.
• Strong troubleshooting and analytical skills.
• Experience with incident and ticket management tools.
• Excellent communication and customer service skills.
• Willing to work on a hybrid setup and night shift in Quezon City.
• Basic Shell/Bash scripting knowledge.
• Familiarity with ITIL processes.
• Experience supporting enterprise production environments.

Responsibilities

• Provide technical support to end users via phone, email, and ticketing systems.
• Troubleshoot and resolve Linux/Unix-related incidents and service requests.
• Monitor system performance and escalate critical issues when necessary.
• Document incidents, resolutions, and workarounds accurately.
• Collaborate with internal teams to ensure service continuity and issue resolution.
• Adhere to established SLAs and support processes.

Skills

Linux/Unix support

Troubleshooting

Customer service

ITIL familiarity

Shell scripting

Hybrid work schedule

Night shift readiness

Job description

We are seeking a Technical Helpdesk Support professional with experience in Linux/Unix environments to join an IBM project supporting the Travel & Transportation industry. The ideal candidate will provide technical assistance, troubleshoot system and user issues, and ensure timely resolution of incidents while maintaining high service standards.

Quezon City, Philippines (Hybrid Setup)
Night Shift

Key Responsibilities

• Provide technical support to end users via phone, email, and ticketing systems.

• Troubleshoot and resolve Linux/Unix-related incidents and service requests.

• Monitor system performance and escalte critical issues when necessary.

• Document incidents, resolutions, and workarounds accurately.

• Collaborate with internal teams to ensure service continuity and issue resolution.

• Adhere to established SLAs and support processes.

Qualifications

• Experience in Technical Helpdesk, Service Desk, or IT Support roles.

• Hands‑on experience supporting Linux or Unix operating systems.

• Strong troubleshooting and analytical skills.

• Experience with incident and ticket management tools.

• Excellent communication and customer service skills.

• Willing to work on a hybrid setup and night shift schedule in Quezon City.

• Basic Shell/Bash scripting knowledge.

• Familiarity with ITIL processes.

• Experience supporting enterprise production environments.