Lifestyle Concierge

Aspire Lifestyles (Phils) Inc; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

Aspire Lifestyles (Phils) Inc is seeking a Concierge and Customer Care professional in Mandaluyong. The role focuses on delivering expert concierge services and ensuring 24-hour delivery of support to our customers across dining, entertainment, travel, and lifestyle requests.

You will interact with customers via phone, email, and chat, building relationships and providing timely information while upholding client policies and data privacy.

Qualifications

• Proficient with MS Excel, PowerPoint, and Word to retrieve and present information clearly.
• Strong communication skills, both written and verbal.
• Able to use computer-based programs to assist customers and process data.

Responsibilities

• Handles customer requests on behalf of clients via phone, email, and/or chat.
• Researches and fulfills requests in areas including dining, entertainment, travel, and shopping.
• Interacts with customers to provide information and resolve complaints.
• Establishes relationships with customers and learns their preferences.
• Provides accurate and timely information and supports services within contractual scope.

Skills

MS Excel

PowerPoint

MS Word

Telephone etiquette

Job description

Hybrid - Mandaluyong 1-3 Yrs Exp Bachelor Full-time

Job Description

Overall Purpose Of The Job (Brief description of the primary purpose of this position)

The Group aims to be a global and leading provider of Concierge

& Customer Care services to key target client segments. This position is

responsible for delivering professional and expert concierge services to our

customers.

This position is accountable for assuring the 24 hours delivery of

the whole range of Concierge & Customer Care Services and will be the first

point of contact for the customers, service providers and colleagues from other

B. Key Responsibilities

(Critical responsibilities and skills of this position, listed in order of importance)

• Handles customer requests on behalf of our clients, via phone, email, and/or chat.
• Researches and fulfills requests from customers globally in areas including dining,
• entertainment, travel, sports & recreation including golf, shopping, and
• unusual requests.
• Interacts with customers to provide information in response to inquiries and to handle
• and resolve complaints.
• Establish relationships with customers, learning their likes and dislikes.
• Strives to leave the customer with a positive customer experience feeling after every
• contact
• Conduct outbound calls to customers introducing Concierge service and other benefits
• Provides accurate and timely information regarding requests.
• Provide services as per contractual scope of services and be able to say “no”
• positively.
• Applies high quality customer service guidelines when fulfilling customer requests.
• Leverages current partners and utilizes Internet and other resources to fulfill requests;
• Communicates responses in a clear, professional, timely and concise manner
• Represents clients in a professional, courteous manner;
• Share feedback about destination and service trends with team
• Work with team and resources such as suppliers and accredited providers to provide
• customer with requested service
• Attends meetings and trainings as required to obtain new and pertinent information
• about clients and how to assist customers;
• Uses web-based and/or computer-based programs to assist customers, enter pertinent
• customer data, and process required information;
• Applies client and Group policies as applicable whenever interacting with customers
• Protect all customer personal data at all times and escape when there is an inciden
• Meets or exceeds all program metrics as outlined in training and manuals (e.g.,
• Occupational Health & Safety
• Participate in the development and maintenance of a safe and healthy workplace.
• Undertake all mandatory OH&S training as required.
• Comply with any reasonable instructions, policies, procedures or safe work practices given by Intl.SOS in adhering to safe work procedures.
• Co-operate with management in its fulfilment of its legislative obligations.
• Take reasonable care to ensure their own health and safety and the safety of others.
• To report any injury, hazard or illness as soon as possible to their supervisor.

Other Duties:

• To work within and promote all company policies and procedures.
• To carry out any other reasonable duties as requested by the line manager and
• other senior management members.
• To work at other locations as and when required
• To work flexible hours as appropriate to the needs of the position.
• To abide by and perform to the best of his/her abilities all functions, duties and responsibilities.
• To comply with the orders and instructions given from time to time.
• To perform any other administrative or non-administrative duties as assigned from time to time either through direct written order or by verbal assignment.
• Will not disclose any confidential information in respect of the affairs of the
• company to any unauthorized person

C. Job Profile

Required Skills and Knowledge

(Brief description of technical knowledge or skills needed to perform the job)

• Computer knowledge and experience with common office software (such as MS Excel, MS
• PowerPoint and MS Word) to ensure fast retrieval of critical information and
• communicate this information to the client in a professional manner.
• Excellent telephone etiquette to