Lifestyles Concierge

SOS International; Manila; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Birthday Cash Gift – 1,000 PHP

Christmas Gift – 4,000 PHP

Clothing allowance – 5,000 PHP

Enrollment in Group Life and Personal Accident insurance from day one

Job summary

A leading global concierge service provider in Manila seeks a Lifestyles Concierge to deliver high-quality services tailored to diverse clientele needs. The role involves managing customer requests, ensuring satisfaction, and maintaining business relationships across global concierge centers. Ideal candidates will possess a four-year degree and relevant customer service experience, particularly in luxury sectors. The company offers competitive benefits including cash gifts and allowances for regular employees.

Qualifications

• Graduated from a four-year course, preferably in hospitality or travel/tourism.
• Customer service experience in luxury travel, hospitality, or related fields is preferred.
• Excellent written and oral communication skills in English.

Responsibilities

• Fulfill high-profile client requests and tasks through various communication mediums.
• Handle escalated customer service issues with discretion.
• Ensure positive customer experiences and provide accurate information.
• Build rapport with customers to understand their preferences.
• Manage multiple tasks effectively in a fast-paced environment.

Skills

Customer service experience

Problem-solving

Bilingual communication

Education

Bachelor's degree in hospitality or travel/tourism

Job description

Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.

Position Summary

As a Lifestyles Concierge at Aspire Lifestyles (Phils.), Inc., you will play a pivotal role in our mission to become a global leader in Concierge and Customer Care services. This position encompasses the delivery of high-quality concierge services tailored to meet the diverse needs of our esteemed clientele across various customer segments. Your expertise will be critical in ensuring the seamless operation of our services, with responsibilities that include being the primary point of contact for customers, service providers, and colleagues across global concierge centres. In doing so, you will nurture relationships that foster loyalty and satisfaction, contributing to the overarching goals of our organisation. In this role, you will guarantee the round‑the‑clock provision of a comprehensive suite of Concierge and Customer Care services, assuring our clients that their needs are met with utmost precision and professionalism, ultimately enhancing their experience with our brand.

Key Responsibilities

• Independently fulfill high-profile client requests and demo tasks through various communication mediums.
• Handle escalated customer service issues and vendor communication with discretion.
• Ensure positive customer experiences and provide accurate, timely information.
• Deliver services per contractual agreements and handle requests tactfully.
• Build rapport with customers to understand their preferences and make outbound calls as needed.
• Adhere to high‑quality customer service standards and utilize resources effectively.
• Communicate responses clearly, professionally, and concisely, representing clients' brands courteously.
• Participate in meetings and training sessions to enhance customer assistance skills.
• Use enterprise solutions to assist customers and manage customer data.
• Follow client and company policies when interacting with customers.
• Manage multiple tasks and prioritize effectively in a fast‑paced environment.

Job Requirement

Work Experience:

• Preferably with customer service experience in luxury travel/tourism, hospitality, retail, hotel/ guest services.
• Enjoy helping people and solving problems.

Required Qualifications:

• Must be a graduate of a four‑year course, preferably in hospitality, travel/tourism.

Required Languanges:

• Excellent written and oral English LanguageMust be at least bilingual in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of service and meet the contractual obligations between the member and Aspire Lifestyles.
• Additional language capability is preferred.

We take care of our employees:

• Birthday Cash Gift – 1,000 PHP (Annual – Regular Employees)
• Christmas Gift – 4,000 PHP (Pro‑rated based on hiring date)
• Clothing allowance – 5,000 PHP (Annual – Regular Employees)
• All employees are eligible to enroll in Group Life and Personal Accident upon their 1st day of employment