Global 24/7 Lifestyle Concierge & Travel Expert

Aspire Lifestyles (Phils) Inc; Mandaluyong; Hybrid; PHP 279,000 - 390,600; Full time

Job summary

Aspire Lifestyles (Phils) Inc is seeking a Concierge and Customer Care professional in Mandaluyong. The role focuses on delivering expert concierge services and ensuring 24-hour delivery of support to our customers across dining, entertainment, travel, and lifestyle requests.

You will interact with customers via phone, email, and chat, building relationships and providing timely information while upholding client policies and data privacy.

Qualifications

• Proficient with MS Excel, PowerPoint, and Word to retrieve and present information clearly.
• Strong communication skills, both written and verbal.
• Able to use computer-based programs to assist customers and process data.

Responsibilities

• Handles customer requests on behalf of clients via phone, email, and/or chat.
• Researches and fulfills requests in areas including dining, entertainment, travel, and shopping.
• Interacts with customers to provide information and resolve complaints.
• Establishes relationships with customers and learns their preferences.
• Provides accurate and timely information and supports services within contractual scope.

Skills

MS Excel

PowerPoint

MS Word

Telephone etiquette

Job description

Aspire Lifestyles (Phils) Inc is seeking a Concierge and Customer Care professional in Mandaluyong. The role focuses on delivering expert concierge services and ensuring 24-hour delivery of support to our customers across dining, entertainment, travel, and lifestyle requests.

You will interact with customers via phone, email, and chat, building relationships and providing timely information while upholding client policies and data privacy.