Insurance Voice Support Specialist (Paid Training)

Private Advertiser; Manila; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Paid training

SSS, PhilHealth, Pag-IBIG

HMO upon regularization

Job summary

Private Advertiser is seeking a Customer Service Representative (Voice) in Manila to support policyholders on calls about coverage, claims, and billing. You will receive training on the insurance account and help customers while maintaining data accuracy and high service levels.

The role requires clear English communication, a willingness to learn, and availability for mid/night shifts. Compensation includes paid training and standard Philippine benefits.

Qualifications

• Clear, confident spoken English with good listening abilities.
• Senior High School graduate or higher.
• Basic computer skills and a willingness to learn.

Responsibilities

• Handle inbound and/or outbound calls on policy, billing, and claims concerns.
• Explain coverage and process requests clearly and accurately.
• Update customer records accurately.
• Meet quality and call performance targets.
• Escalate complex issues to the right team.

Skills

English fluency

Listening skills

Computer skills

Education

Senior High School or higher

Job description

Private Advertiser is seeking a Customer Service Representative (Voice) in Manila to support policyholders on calls about coverage, claims, and billing. You will receive training on the insurance account and help customers while maintaining data accuracy and high service levels.

The role requires clear English communication, a willingness to learn, and availability for mid/night shifts. Compensation includes paid training and standard Philippine benefits.