Life Insurance Customer Care Specialist – Onsite Voice Support

Gratitude Philippines; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

EXL Cebu is seeking Life Insurance Customer Service Representatives to handle life insurance inquiries, provide accurate policy information, address customer concerns, and deliver excellent service over the phone.

The on-site role requires a Senior High School graduate or 2nd-year college, at least 1 year of BPO voice experience, strong verbal and written communication, and a customer-focused, problem-solving mindset. Location is Cebu Business Park, Cebu City.

Qualifications

• Senior High School graduate or at least 2nd-year college undergraduate.
• Must have at least 1 year of BPO voice experience.
• Excellent verbal and written communication skills.
• Customer-focused with good problem-solving skills.
• Willing to work onsite at Cebu Business Park, Cebu City.

Responsibilities

• Assist customers with life insurance-related inquiries, provide accurate information about policies, address concerns, and deliver excellent customer service through phone interactions.

Skills

Verbal communication

Written communication

Customer focus

Problem solving

BPO voice exp

Education

Senior High School / 2nd-year college

Job description

EXL Cebu is seeking Life Insurance Customer Service Representatives to handle life insurance inquiries, provide accurate policy information, address customer concerns, and deliver excellent service over the phone.

The on-site role requires a Senior High School graduate or 2nd-year college, at least 1 year of BPO voice experience, strong verbal and written communication, and a customer-focused, problem-solving mindset. Location is Cebu Business Park, Cebu City.